Job Overview
We are looking for energetic, reliable, and customer-focused individuals to join our river tubing team for the summer season. As a Tubing Operations Associate, you will play a key role in delivering a safe, fun, and organized experience for all guests from arrival to river launch.
This role involves working outdoors, assisting customers, managing equipment, and ensuring efficient flow through check-in, tube distribution, and shuttle coordination.
Key Responsibilities Guest Experience
- Greet customers and create a welcoming, high-energy environment
- Assist guests with check-in (online reservations, walk-ins, and shuttle-only guests)
- Answer questions about routes, safety rules, and expectations
- Ensure all guests complete required waivers before participating
Tube & Equipment Management
- Distribute tubes and ensure guests receive the correct equipment
- Organize and stage tubes for smooth, efficient flow
- Monitor tube inventory and return process
- Ensure life jackets and safety gear are available when needed
Entry & Safety Control
- Manage entry points and guide guests through designated pathways
- Assist with bag checks and enforce company policies
- Provide clear safety instructions before guests enter the river
- Monitor for unsafe behavior and report concerns to supervisors
Shuttle & Flow Coordination
- Direct guests to shuttle loading areas
- Help maintain efficient guest flow during busy periods
- Communicate with team members to keep operations running smoothly
Site Maintenance
- Keep work areas clean and organized (tents, pathways, launch area)
- Assist with setup and takedown of tents, signage, and equipment
- Support general property upkeep
Qualifications
- Strong communication and people skills
- Ability to work in a fast-paced, outdoor environment
- Comfortable standing and walking for long periods
- Team-oriented with a positive attitude
- Ability to stay calm and organized under pressure
Preferred (but not required)
- Previous customer service experience
- First Aid/CPR certification
Work Conditions
- Outdoor work in various weather conditions
- Physically active role (lifting tubes, walking, standing)
- Weekend and holiday availability required during peak season
Employment Details
- Seasonal (Summer)
- Part-time / Full-time positions available
- Flexible scheduling
Why Work With Us
- Fun, social summer environment
- Work outdoors by the river
- Be part of a growing business from the ground up
- Opportunity for future roles as the company expands
Pay: From $17.00 per hour
Work Location: In person
