Overview
We are hiring for our Night Desk department. We accommodate travelers from all around the world and we want a strong and diverse team to welcome them to this beautiful country.
You will become a part of the Samesun Nation, a network of hostels throughout Canada and the US. We offer free and/or discounted stays in our other locations in Toronto, Banff, Montreal, Hollywood, Venice Beach, San Diego and San Francisco.
Responsibilities
- Ability to work efficiently over night. You will be working in pairs and on a 4 days on, 3 days off schedule.
- Basic knowledge of customer service.
- Checking guest in while ensuring a welcoming atmosphere.
- Assist guest with any inquiries during their stay.
- Answer emails and phone calls promptly and in a friendly manner.
- Coordinate with other agents and departments to ensure seamless flow throughout the day.
- Ability to problem solve and work independently.
- Assist in maintaining cleanliness and organization of the front desk area.
- Cleaning of the common space and guest kitchen.
- Bathroom checks.
- Changing over the laundry and folding sheets.
- Must be able to lift 50 lbs.
- Extra duties may be assigned by the Manager or Assistant Manager.
Qualifications
- Must be legal to work in Canada
- Must be fluent in English. Additional languages preferred but not required.
- Experience in Hostels and/or in a Front Desk setting or similar is preferred but not required.
- Experience with PMS (MEWS specifically) is preferred
- Proficient in using Word and Excel.
- Strong organizational skills with the ability to multitask effectively in a fast-paced setting.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Ability to work collaboratively within a team while also being self-motivated.
If you are passionate about providing exceptional service to travels from all around the world, this is the right place for you!
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Casual dress
- Company events
- Disability insurance
- Flexible schedule
Work Location: In person
