Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?
Bonnyville Regional Fire Authority (BRFA) is seeking a Full-Time, Permanent Emergency Communication Officer. We offer a supportive, respectful, and enjoyable workplace that drives personal and professional growth.
Core Duties and Responsibilities:
1. Emergency Call Handling
- Receive, evaluate, and prioritize emergency and non-emergency calls for service.
- Obtain critical information from callers to determine the nature, location, and urgency of the incident.
- Provide pre-arrival instructions as required, including safety advice in line with protocols.
2. Dispatching Emergency Services
- Dispatch appropriate fire, community peace officers and other emergency units using radio, computer-aided dispatch (CAD), and other technologies.
- Coordinate and monitor response units, updating responding personnel with relevant, real-time information.
- Maintain contact with field units to ensure responder safety and support operational effectiveness.
3. Information and Data Management
- Accurately document all communications and actions taken in the CAD system and associated records.
- Access, input, and retrieve data from multiple databases, including RMS (Records Management System), GIS, and other public safety information systems.
- Maintain situational awareness across multiple jurisdictions and update incident status as needed.
4. Public Safety Support
- Liaise with emergency service agencies, utilities, transportation, hospitals, and other stakeholders during incidents.
Core Skills:
- Clear verbal and professional written communication; ability to actively listen to distressed callers.
- Critical thinking to assess situations and prioritize urgent resources under evolving conditions.
- Ability to efficiently operate software, multiline phone systems, emergency radios, and GIS/mapping tools.
- Ability to remain calm, compassionate, and controlled during intense situations.
- Strong attention to detail while managing simultaneous conversations, data entry, and workflows.
- Team player who adapts quickly to changing protocols, technology, and operational demands.
- Ability to follow operational dispatch algorithms and strict privacy regulations.
Requirements:
- Grade 12 diploma or equivalent.
- Ability to provide Criminal Record Check.
Hours of Work:
- 12-hour, day and night shifts
Wage:
- Range from $29.27 to $38.47/ hour based on experience.
Interested applicants are invited to submit their résumé and cover letter to: [email protected]. *Please note that only those selected for an interview will be contacted.
Pay: $29.27-$38.47 per hour
Application question(s):
- Able to work a mix of days and nights- 12 hour shifts?
Location:
- Bonnyville, AB (required)
Work Location: In person
