Stacked Pancake & Breakfast House – Calgary, Alberta
Location: North Calgary & Airdrie (Overseeing 4 locations)
Job Type: Full-time
Reports to: Owner
About Us
Stacked Pancake & Breakfast House is a growing, family-friendly breakfast and lunch chain known for bold flavours, generous portions, all-day breakfast favourites, and exceptional guest service. With 4 thriving locations across North Calgary & Airdrie (all within 35km of each other), we pride ourselves on creating happy tummies and memorable experiences for our guests every day. We're seeking a dedicated leader to help us maintain our high standards as we continue to grow.
Position Overview
We are hiring an experienced Front of House District Manager to oversee Front of House (FOH) operations across our 4 Calgary restaurants. This key leadership role serves as the primary point of contact for all FOH Managers and focuses on building strong teams, optimizing staffing and scheduling, controlling key costs, ensuring compliance, and driving consistent guest satisfaction. The ideal candidate is a hands-on leader with multi-unit restaurant experience, strong people skills, and a passion for breakfast hospitality.
Key Responsibilities
- Act as the primary point of contact and support for all Front of House Managers across the 4 locations, providing coaching, guidance, and performance feedback.
- Build and maintain optimal team structures to ensure each store is properly staffed daily, accounting for peak breakfast/lunch rushes, seasonality, and staff availability.
- Review, approve, and optimize weekly schedules for FOH teams to achieve labor cost targets while maintaining excellent service levels.
- Monitor and ensure labor cost and food cost targets are met or exceeded in all locations through regular analysis, actionable plans, and collaboration with store managers.
- Lead hiring, onboarding, disciplinary actions, and terminations for FOH staff, ensuring a positive team culture and high retention.
- Conduct regular store visits, audits, and walkthroughs to verify compliance with brand standards, cleanliness, presentation, and service protocols.
- Ensure all stores consistently meet or exceed internal audit requirements and prepare for/respond to external health inspections and regulatory visits.
- Address guest feedback, resolve escalated issues, and implement improvements to elevate the overall guest experience.
- Collaborate with ownership and store teams on initiatives to improve operations, reduce waste, and increase profitability.
- Track key performance metrics (e.g., labour %, guest satisfaction, audit scores) and report regularly to ownership.
- Foster a positive, energetic, and guest-focused culture aligned with Stacked's family-friendly brand values.
Qualifications & Requirements
- Minimum 3–5 years of restaurant management experience, preferably in multi-unit or district-level roles within casual dining, breakfast/brunch, or quick-service environments.
- Proven track record of managing Front of House teams, staffing, scheduling, and cost control (labour and food).
- Strong leadership skills with experience in hiring, training, coaching, and performance management.
- Knowledge of Alberta health and safety regulations, food safety standards, and health inspection processes.
- Excellent organizational and problem-solving abilities; able to prioritize in a fast-paced, multi-location environment.
- Proficient with scheduling software, POS systems, and basic reporting tools (experience with restaurant management software an asset).
- Valid driver's license and reliable vehicle for regular travel between Calgary locations.
- Availability to work flexible hours, including early mornings, weekends, and occasional evenings as needed for oversight.
- Passion for guest service and a commitment to creating a welcoming, family-oriented atmosphere.
What We Offer
- Competitive salary commensurate with experience
- Performance-based bonuses
- Opportunities for growth as the brand expands
- Supportive ownership and collaborative team environment
- Employee discounts at all locations
If you're a motivated leader ready to drive excellence across our Calgary Stacked locations, we want to hear from you!
How to Apply
Please submit your resume and a brief cover letter outlining your relevant multi-unit experience to this job posting, or directly email [email protected]. We thank all applicants for their interest; only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $47,000.00-$50,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
Application question(s):
- Do you have Full-Time availability? Weekends are mandatory working days.
Experience:
- Front of House Management: 3 years (required)
Work Location: In person
