We are looking for a full-time Customer Account Specialist to join our growing team.
As a Customer Account Specialist, you'll help process sales, coordinate service changes, and ensure customers receive solutions tailored to their needs. Along the way, you'll gain practical experience in business operations, sales, and customer service excellence while working closely with both customers and internal teams.
This is an excellent opportunity for someone looking to build a career in business, account management, and customer relations. You'll gain valuable experience in sales processing, account coordination, negotiations, and customer service excellence while developing the skills needed to progress into an Account Manager role.
Responsibilities of the Customer Account Specialist:
- Review customer accounts and current services to identify opportunities for upgrades, service improvements, or package adjustments
- Build personalized service packages based on each customer's needs and preferences
- Process sales, service enrollments, upgrades, and account changes accurately and efficiently
- Collect, verify, and maintain customer information while ensuring accuracy, confidentiality, and compliance with company policies
- Coordinate with internal departments to ensure customer requests, account updates, and service activations are completed smoothly
- Maintain organized account records and complete required documentation with a high level of accuracy and attention to detail
- Answer customer questions, provide account support, and resolve concerns in a professional and timely manner
- Stay up to date on products, promotions, pricing, and service updates to provide accurate information and recommendations
- Continue developing your knowledge of account management, business operations, and customer service through ongoing training and mentorship
Skills and Qualifications:
- Strong organizational skills and exceptional attention to detail
- Professional communication skills, both written and verbal
- High level of professionalism, accountability, and reliability
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working independently and collaboratively within a team
- A degree or diploma in Business Administration, Business Management, Marketing, Communications, Sales, or a related field is preferred, but not required
- Previous experience in business administration, customer service, sales, client services, or account management is considered an asset, but not required
- Full-time availability
What We Offer:
- A full-time, long-term career opportunity with a growing organization
- Industry-leading paid training, hands-on coaching, and mentorship from experienced professionals
- Practical experience in customer account management, business operations, sales, and professional communication
- A collaborative, team-oriented culture that values growth, recognition, and continuous learning
- Clear opportunities for advancement, with many supervisory and management positions filled through internal promotion
- Company-sponsored networking events, professional development conferences, and team-building activities throughout the year
- Annual company-sponsored travel opportunities and business conferences for qualifying team members
Pay: $4,115.00-$5,450.00 per month
Work Location: In person
