THE ORGANIZATION
Avivo Health Alliance (formerly Isis Women’s Health Clinic) is a specialist, multi-disciplinary medical clinic that provides patients with the full spectrum of services to meet their obstetrics and gynecology needs. In addition to obstetrics (maternity) and gynecology care, our clinic offers lactation support, circumcision, menopause care, general gynecology, mental health counselling and pelvic floor physiotherapy. Everything we do is powered by our determination to maximize the health and wellbeing of our patients. We listen, learn and advocate for patient’s physical, emotional and educational needs. We’re a team of professionals passionate about our work. We know our impact goes beyond the services we provide. We believe everyone should have access to the highest standard of care. This means rigorous technical knowledge and expertise as well as empathy and compassion. We’re driven by purpose. United in our beliefs. Evidence based and human focused.
THE OPPORTUNITY – DIRECTOR OF OPERATIONS
Reporting to the Medical Director, the Director of Operations provides strategic oversight and leadership to Physicians and clinic teams. This role is responsible for the financial stability and operational performance of the clinic with the overarching goal of maintaining a high quality of patient care.
With three direct reports, Clinic Manager, Lead RN - Obstetrics and Lead RN Gynecology, this role acts as the key liaison between the owners, Physicians and staff. Depending on the candidate, this role is designated to be a 0.5 to 1.0 full time equivalent. Below are the responsibilities of this role.
Strategic & Operational Leadership
- Working with the owners of the clinic, recommend 3-5 year strategic objectives that align with the overall vision of the clinic. Strategic objectives include operational and program initiatives, financial objectives and human resource goals;
- Set, implement and deliver on annual business goals that align with strategic objectives;
- Oversight of clinic management to ensure that daily clinic operations, including patient flow, scheduling and service delivery maximize efficiency and patient satisfaction;
- Manage the relationships with all Avivo tenants including attending quarterly meetings, ensuring clinics are full, patient care is excellent and working to always ensure patients have access to the multi disciplinary model of care;
- Work closely with clinic day to day leadership to develop and implement new programs that align with the clinic mission and vision, optimize patient care and are financially viable;
- Work closely with external legal counsel on any business issues (i.e. annual filings, employment or contractor matters, etc.)
Financial Leadership
- Using the previous fiscal year as a starting point, develop, recommend and implement annual clinic operations budget;
- Complete monthly billing for Avivo tenants;
- Complete monthly budget to actual accounting;
- Ensure clinic payables and receivables are up to date;
- Manage all business banking including managing the banking relationship and day to day banking;
- Work closely with clinic accountants to complete annual year end financials, GST filings and payments;
- Manage the clinic building mortgage renewal process;
- Act as the primary contact for annual insurance renewal process;
Human Resources
- Manage the recruitment of physicians, nursing and administrative staff, including posting jobs, networking to meet potential new team members, screening candidates, interviewing, reference checking and offer letters;
- Manage contract negotiations with potential new physicians;
- Manage the annual salary review process, including analyzing macro economic conditions as well as comparing data with other clinics. Provide recommendations to clinic owners and work closely with leadership to finalize annual salary adjustments;
- Manage the annual review process for the clinic and conduct annual staff performance reviews;
- Working closely with clinic leadership, manage performance improvement plans for staff including approving plans, managing timeline to improve and terminations if required;
- Manage relationship with benefits provider and annual renewal process;
THE CANDIDATE
In addition to the job responsibilities listed above, the following competencies listed below are key requirements of this position:
- 5-10 years of progressive management experience preferably in a healthcare setting;
- Bachelor’s degree in Commerce/Business Administration or related field;
- Previous people leadership experience;
- Strong financial acumen and regulatory knowledge;
PERSONAL ATTRIBUTES
- Excellent communication and organizational skills;
- Demonstrated ability to work collaboratively with multidisciplinary team internally and externally;
- Excellent ability to understand the big picture and then implement into day to day reality;
- The ability to multi-task and prioritize while managing conflicting priorities;
- An ability to manage change and problem solve;
- Must be eligible to work in Canada;
- Demonstrated ability to work with precision, accuracy and attention to detail;
- Team oriented with great relationship building skills and an ability to motivate the team;
- Exceptional written and oral communication skills;
COMPENSATION
The successful candidate will be compensated based on years of experience and competitive market rates. In addition, the successful candidate will be eligible for paid vacation, benefits and flex time.
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Work Location: Hybrid remote in Calgary, AB T2N 1J7
