At Lakeland Chevrolet Buick GMC, we're committed to delivering an exceptional customer experience. We're looking for a professional, customer-focused Service Advisor who can build lasting relationships, communicate confidently, and help customers keep their vehicles operating at their best.
Welcome customers in person and over the phone with a friendly, professional attitude.
Schedule service appointments and accurately document customer concerns.
Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines.
Prepare estimates, explain repairs, and review completed work with customers.
Keep customers informed throughout the repair process.
Coordinate with technicians to ensure repairs are completed efficiently and accurately.
Handle customer concerns with professionalism and a solution-focused approach.
Maintain accurate repair orders and service documentation.
Promote dealership maintenance programs and manufacturer service recommendations.
Contribute to a clean, organized, and team-oriented work environment.
Outstanding customer service and communication skills.
Strong organizational skills with excellent attention to detail.
Ability to multitask in a fast-paced environment.
Basic automotive knowledge (dealership experience is an asset).
Comfortable using computers and dealership management software.
Positive attitude with the ability to work independently and as part of a team.
Valid driver's licence with the ability to operate both automatic and manual transmission vehicles.
If you're passionate about customer service, enjoy working with people, and want to be part of a dealership that values professionalism, teamwork, and integrity, we'd love to hear from you.
