About Us: Dr. Andrea Hickey Medical Aesthetics is a leader in specialized medical aesthetic treatments with focused expertise in cosmetic injectables. We are dedicated to delivering the highest quality medical aesthetic services with a commitment to client safety and satisfaction. We pride ourselves on offering a personalized and professional experience in a welcoming environment. Our clinic specializes in a variety of treatments designed to help our clients look and feel their best.
Position Overview: The Front Desk Receptionist (Client Service Coordinator) serves as the first and main point of contact for our clients and plays a key role in ensuring an exceptional experience throughout every stage of their journey. This position requires a strong understanding of the clinic’s treatments and medical-grade skincare offerings. Responsibilities include promoting our services, representing the clinic and its providers with professionalism, and providing comprehensive administrative support — from scheduling appointments to processing payments.
Key Responsibilities:
Customer Service:
- Provide a friendly, informative, and professional experience for all clients.
- Greet and welcome clients and maintain a calm, relaxing waiting room experience.
- Provide prompt and professional responses to client inquiries by telephone, email, and social media.
- Be knowledgeable and provide guidance to clients on treatments and skin care products.
- Book client appointments and manage the appointment calendar.
- Build and maintain professional relationships with clients.
Administrative Duties:
- Implement the clinic’s opening and closing procedures.
- Maintain client files using the clinic management software.
- Prepare client invoices, collect payments, and manage end-of-day financial tasks.
- Monitor various sources of comments and reviews (Google, SM, EMR) and respond appropriately.
- Maintain email subscription list.
- Receive and assist with inventory management.
- Maintain a clean and organized workspace.
- Ensure strict adherence to client confidentiality and privacy.
- Organize and deliver clinic standards and protocols.
- Attend and participate in clinic meetings and educational sessions.
Sales:
- Maintain comprehensive knowledge of all treatments and skincare products offered by the clinic.
- Promote clinic services and products.
- Credential our clinic and providers.
- Work with manager to set and meet sales targets.
- Participate in and assist with marketing initiatives.
Professional Qualifications and Experience:
- High School Diploma or equivalent
- Training in sales, hospitality, and reception/office administration would be an asset
- At least two (2) years of experience in a similar role is preferred.
- Must have excellent communication and interpersonal skills
- Computer savvy and proficiency in using clinic management software and Microsoft Office Suite.
- Knowledge and experience with social media platforms.
Personal Competencies:
- A passion for customer service and building customer relationships.
- Ability to communicate effectively.
- Strong organizational skills.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Demonstrated reliability and flexibility.
Additional Assets:
- Experience working in the medical aesthetics or beauty industry
- Experience or training as an administrative assistant
- Post-secondary education
- Social media marketing/graphic design/photography
- Sales experience
Application Process: To apply, please submit your resume and a cover letter to [email protected] detailing your relevant experience and why you are the ideal candidate for this role. We look forward to welcoming a dedicated and enthusiastic Front Desk Receptionist (Client Service Coordinator) to our team.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Dental care
- Extended health care
Experience:
- Front desk: 2 years (preferred)
Work Location: In person
