Bilingual Customer Service Representative I
SM Cyclo of Canada, Ltd. is also known globally as Sumitomo Drive Technologies. We offer superior products, and it is our team members that cement our customer relationships by delivering superior service and performance to meet or exceed customers' expectations. We expect our team members to give their best every day, and in return we strive to deliver the same superior service, performance, and rewards to our employees. To find out more please see our corporate video https://www.youtube.com/watch?v=1DSrqy4-2aI or to see our products visit https://www.youtube.com/watch?v=DPth5WITjRo.
Purpose and Scope of Job:
· Primarily responsible for providing services to customers via telephone, fax and email.
Essential Functions (other duties may be assigned):
· Answer incoming telephone calls, respond to customer inquiries and enter orders into computer system in a timely manner.
· Ensure Opportunities and Cases are kept updated in CRM system
· Keep Outside Sales updated on quotations and order status.
· Provide catalogue and pricing information to customers.
· Provide basic product and selection support to customers
Minimum Qualifications:
- Fluent in French and English – Written and Oral · High School Diploma or equivalent is required. Some college coursework is preferred. · Three (3) years of customer service or administrative experience with a power transmission distributor or other power transmission manufacture.
- Experience with data entry and Microsoft Excel.
- Must be able to work in a fast-paced environment.
Work Conditions & Physical Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal/typewriter; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical agility to lift up to 25 pounds.
- The above statements describe the general nature and level of work being performed. This job description does not serve as a contract nor does it limit the employer’s ability to establish or change the content, nature, or essential functions of this job. Employees holding this position will be required to perform any other job-related duties as requested by management.
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
