As a customer service & incident response representative, you will be responsible for monitoring incoming signals, responding to live incidents, and coordinating appropriate actions according to pre-established protocols. This role involves critical thinking, clear communication, and the ability to remain focused and calm under pressure.
You will work alongside a team of professionals who are trained to handle a variety of real-time events.
Key Responsibilities
Monitor incoming alerts and signals in real-time
Follow company procedures to assess and respond to each situation
Communicate with clients, emergency contacts, and service providers as needed
Maintain accurate and detailed records of all activity during your shift
Provide excellent customer service during high-pressure situations
Collaborate with team members to ensure seamless shift handovers and consistent service quality
Who We're Looking For
We are hiring people from all backgrounds who are:
Calm, focused, and able to make sound decisions under pressure
Strong communicators with a professional and empathetic tone
Comfortable working with computer systems and multitasking on-screen
Detail-oriented and reliable, especially when working independently
Flexible with availability, including evenings, weekends, and overnights
Qualifications
High school diploma or equivalent (required)
Experience in customer service, dispatch, call center, or fast-paced environments is an asset but not required
Strong written and verbal communication skills
Ability to type accurately and navigate basic software platforms
Must be eligible to work in Canada and able to pass a background check
Multilingual abilities are considered an asset
What We Offer
Competitive hourly wage with shift premiums for overnight and weekend hours
Flexible scheduling options for full-time and part-time roles
Paid training and ongoing professional development
Career growth opportunities in a stable and expanding company
A professional and supportive team environment
Work Environment
This is a structured, alert-focused position. You’ll be part of a mission-driven team responsible for monitoring and responding to real-time events. The environment requires attention to detail, quick decision-making, and the ability to remain calm and professional during critical situations.
This role is ideal for individuals who enjoy responsibility, want to make a direct impact, and prefer a steady indoor role where focus, timing, and reliability matter.
Job Types: Full-time, Part-time, Permanent
Pay: $19.60-$24.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
