Freight Forwarding Coordinator
The Role:
We’re looking for a dynamic Freight Forwarding Coordinator with strong Freight Forwarding experience to manage and coordinate international and domestic shipments across Ocean, Air, Ground, and Project Freight operations.
You’ll take the lead in negotiating rates, customer service, booking shipments, preparing shipping and customs documentation, coordinating project cargo requirements, and handling invoicing while ensuring smooth operations between clients, carriers, customs brokers, and internal teams. Your freight forwarding knowledge will help navigate the complexities of global logistics and specialized freight movements.
If you're passionate about logistics, thrive in a fast-paced environment, and want to make an impact, we’d love to hear from you!
About Us:
Founded in 1947, Gillespie Munro is a full-service, Canadian international freight forwarding firm specializing in innovative solutions to our clients, and agents' transportation needs. The company's international operations are divided into four principal areas of activity: international freight forwarding agency, marine chartering, international projects, and air freight.
With offices in Montreal, Vancouver, Toronto we are currently undergoing growth and the opportunities to expand your career at Gillespie Munro are limitless.
This is an in-office position. Monday – Friday 8am-5pm
Key Responsibilities:
- General Shipment Coordination: Manage all types of shipments, regardless of transport mode, ensuring smooth operations.
- Coordinate Container & Air Shipments: Oversee regular import/export containers and air freight shipments.
- Customs Documentation: Ensure all required documents are provided to customs brokers for timely clearance and proper export documentation to avoid issues with carriers.
- Inland Deliveries: Manage and coordinate inland deliveries for timely execution.
- Cross Boarder Shipments: Arrange shipments from U.S. suppliers to Canadian clients via truck (FTL or LTL), air, or courier.
- Obtain Quotes/Costs: Request and gather quotes for various shipping services and modes.
- Quoting: Offer quotes to agents and clients based on shipment details.
- Client Communication: Keep clients updated on shipment status through email, phone, or spreadsheets (monthly updates for mining accounts).
- Knowledge of Project Cargo is considered an asset
Key Attributes:
- Bilingual Communication: Conversational proficiency in both French and English is considered an asset; however, the majority of client communication is conducted in English, both written and verbal.
- Attention to Detail: Ensuring accuracy in shipment documentation and logistics coordination.
- Multitasking: Managing multiple shipments across different transport modes at once and multiple files at a time.
- Common Sense & Sound Judgment: Ability to think critically, problem-solve effectively, and make practical day-to-day decisions within a fast-paced logistics environment.
- Problem-Solving: Forward-thinking mindset with the ability to proactively identify, troubleshoot, and resolve shipping or logistics issues in a timely manner.
- Customer Service & Hustle: Strong sense of urgency with a commitment to providing timely updates, managing expectations, and effectively addressing client concerns in a fast-paced environment.
- Negotiation Skills: Negotiating rates with carriers and suppliers.
- Organizational Skills: Keeping track of shipments, documents, and schedules.
- Freight Forwarding Knowledge: Understanding international shipping, customs, and logistics.
- Teamwork: Collaborating with internal teams, brokers, carriers, and clients for smooth operations.
- Ambition & Growth Mindset: Motivated individual with a strong work ethic, willingness to learn, and desire to grow within the transportation and logistics industry.
Career Rewards:
- Competitive compensation package
- Yearly performance reviews
- Paid vacation and personal time off
- Prime and scenic office location
- Fully paid comprehensive benefits package, including dental and vision.
- Group RSP matching.
- Team lunches and events
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