Front Desk Representative
Help Build Edmonton’s Premier Racquet Sports Community
IQ Tennis & Pickleball Centre is looking for an energetic, organized, and motivated Front Desk Representative to help deliver an outstanding experience for our members and guests.
We are a fast-growing startup sports facility and we are building something special — a positive, welcoming community centered around tennis, pickleball, health, and community.
If you are someone who:
- Takes initiative
- Loves working with people
- Thrives in a fast-paced environment
- Enjoys leadership and problem solving
- Wants to make a real impact
…we would love to hear from you.
Key Responsibilities
- Greet members, guests, and visitors in a friendly and professional manner.
- Answer phone calls, emails, and in-person inquiries regarding memberships, programs, schedules, and facility services.
- Process memberships, program registrations, renewals, cancellations, and payments accurately.
- Operate the point-of-sale (POS) system and maintain accurate cash handling procedures.
- Check members and guests into the facility and verify memberships.
- Provide information about fitness classes, sports programs, rentals, and special events.
- Maintain a clean, organized, and welcoming reception area.
- Resolve customer concerns or complaints professionally and escalate issues when necessary.
- Assist with opening and closing procedures, including balancing the cash drawer.
- Monitor facility access and follow safety, security, and emergency procedures.
- Perform general administrative duties such as filing, data entry, and preparing reports.
- Support other departments as needed to ensure smooth daily operations.Lead and support front desk staff
- Assist members with bookings and accounts using CourtReserve
- Help resolve customer concerns professionally
Qualifications
- High school diploma or equivalent.
- Previous customer service, reception, hospitality, or recreation experience is an asset.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Basic computer skills, including Microsoft Office and POS or registration software.
- Ability to handle cash and process transactions accurately.
- Ability to remain calm and professional in a fast-paced environment.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Compensation
- Approximately $16~18/hour depending on experience ( Full time 30~35hr)
- Opportunities for advancement as IQ grows
- Positive, energetic workplace culture
- Complimentary or discounted court access/program participation
Why IQ?
At IQ, you are not just taking a job — you are helping build a growing community and an exciting new sports destination in Edmonton.
We are looking for people who want to contribute, grow, lead, and help create something exceptional.
To Apply
Please send your resume and a brief introduction telling us why you would be a great fit for the role.
Pay: $16.75-$18.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
