Overview
We are looking for a reliable and organized person to join our team at Alpha Tires. This role involves helping customers, creating invoices, processing payments, answering phone calls, and supporting daily sales operations with tire shops and retail customers.
Responsibilities
· Greet customers, clients, and visitors in a courteous and professional manner
· Answer and manage incoming phone calls, emails, and customer inquiries
· Create invoices, process payments, and issue receipts accurately
· Assist customers and tire shops with orders, pricing, product availability, and general questions
· Perform data entry and maintain accurate customer and sales records
· Schedule appointments and coordinate customer pickups or installations
· Maintain organized filing systems both electronically and physically
· Follow up with customers regarding orders, appointments, and outstanding payments
· Support customer service efforts by resolving issues professionally and promptly
· Coordinate with warehouse and sales staff to ensure smooth daily operations
· Assist with inventory tracking and checking incoming products when needed
· Help keep the office, front desk, and reception area organized and presentable
· Manage incoming and outgoing mail, deliveries, and courier pickups
· Assist with moving or handling tires when required
· Perform general administrative and clerical duties as assigned
Requirements
· Previous experience in customer service, office administration, sales support, or clerical work preferred
· Strong computer skills including Microsoft Office, Google Workspace, and Square POS/invoicing systems
· Excellent phone etiquette and communication skills
· Strong attention to detail and ability to perform accurate data entry
· Organized and able to manage multiple tasks in a fast-paced environment
· Strong problem-solving and customer service skills
· Comfortable lifting and carrying tires when required
· Knowledge of tires or the automotive industry is an asset but not required
· Valid Class 5 driver’s license preferred
· Clean driving record preferred
Compensation
- Hourly pay based on experience
- Opportunity for performance bonuses and growth within the company
Schedule
- Full-time or part-time available
Pay: $15.00-$18.00 per hour
Work Location: In person
