Home Hardware is growing again in Truro and so we have opportunities for customer focused people to join our team at our store at the Truro Mall.
Home Hardware Stores Limited is Canada's largest independent home improvement retailer. It is 100% Canadian owned by local small business operators in communities across the country.
Canadians have come to expect outstanding customer service, high quality products, attractive pricing and reliable advice on all sorts of projects. We do this while ensuring a safe work environment for our staff, where they are a valued member of a great team.
The LBM (Lumber and Building Materials) Counter Salesperson is responsible for providing prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items. Duties include being familiar with pricing, local building codes, types of building permits issued, preparing quotations, as well as a variety of other related duties. The LBM Counter Salesperson must perform all assigned tasks with speed and accuracy to support store efficiency and high leave of customer service.
DUTIES / RESPONSIBILITIES:
- Ensure customers are greeted in a timely manner at the LBM counter. If you are involved with a customer, acknowledge any walk ups, and tell them you will be with them shortly.
- Determine customer’s needs by asking open-ended questions and communicate product knowledge to the customer as appropriate and only to the scope of your knowledge. This requires effective communication with suppliers and customers to obtain accurate information for pricing, estimates, quotations etc. With scope of work, it is imperative that you maintain professional confidentiality of all store customers records.
- Assist customers in locating merchandise in store, on homehardware.ca, as well as processing special orders.
- Process special orders for non-stock or out of stock items. Be familiar with the process and follow up on all orders for customers. Know the competition and how we can effectively promote what we can offer over our competitors.
- Estimating materials for various projects (windows & doors, roofing, decks, garages, etc.) for customers/contractors/tradespeople and following through to get the sale
- Be familiar with and maintain up to date information on pricing.
- Be familiar with current yard inventory and surplus items. Make suggestions for product selection that will assist you in selling the whole package to the customers.
- Resolve customer complaints by using empowering decisions that are good for each individual customer and the effect it will have on keeping that customer loyal, and word of mouth to grow our customer base.
- Work on special projects as assigned by the department manager.
- Be familiar with local building codes and types of building permits issued.
- Help customers find solutions to building and project challenges.
- Stay up to date with practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages.
- Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behaviour to management.
QUALIFICATIONS:
- Building material, construction knowledge
- Computer skills,
- Familiarity with POS
- High School Diploma or equivalent is an asset
- Friendly and helpful attitude.
- Good mathematical skills.
- Must be able to communicate effectively and persuasively with employees, management, suppliers, and customers, to obtain accurate information for pricing, estimates, quotations, etc.
- Willingness to learn.
- Prior retail experience beneficial.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.
Job Type: Full-time
Benefits:
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Shift:
Experience:
- Lumber and Building Material sales: 1 year (required)
Location:
- Truro, NS B2N 5N6 (required)
Work Location: In person
