About Guardteck & Kandor Management
Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.
We live by five core values:
Community First – Servant heart, respectful, pride of place, mindful. Not selfish.
Above and Beyond – Finishing touch, go the extra step, give more. Not average.
Accountability – Ownership mindset, do what we say, keep our word. No excuses.
Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.
Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.
If these values resonate with you, keep reading.
Operations Manager
Job Description
Department: Operations
Reports To: Director of Operations
About the Role
Guardteck is looking for an Operations Manager to support day-to-day operations across assigned client sites. This role is responsible for ensuring sites are properly staffed, employees are supported, service standards are maintained, and operational issues are handled quickly and professionally.
The Operations Manager works closely with the Director of Operations, Account Managers, dispatch, mobile teams, supervisors, and frontline employees to keep operations running smoothly across the portfolio.
This is a hands-on role suited for someone who is organized, responsive, confident under pressure, and comfortable balancing employee support, client service, scheduling, and urgent operational needs.
Key Responsibilities
Operations and Site Support
- Support daily operations across assigned Guardteck sites.
- Ensure employees follow company policies, procedures, site expectations, and service standards.
- Review security reports, incident reports, and daily updates to identify concerns, trends, and coaching opportunities.
- Monitor schedules and work with dispatch to ensure shifts are properly staffed.
- Review open shifts in Shiftboard and proactively support coverage needs.
- Update WinTeam to ensure employee hours are accurate before payroll deadlines.
- Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee updates as required.
- Conduct employee check-ins, site visits, audits, and performance reviews.
- Coach, support, and address employee performance concerns when needed.
- Respond to after-hours emergencies and escalate serious incidents or operational concerns when required.
Staffing, Dispatch, and Coverage
- Support dispatch with last-minute book-offs, urgent staffing needs, and open shifts.
- Ensure ad hoc coverage requests are properly entered and staffed in Shiftboard and WinTeam.
- Coordinate supervisor site visits for new, temporary, or ad hoc sites when required.
- Confirm shift details accurately reflect the duties, expectations, and requirements of the site.
- Support longer-term coverage needs by helping identify or place permanent staff to improve consistency and reduce turnover.
- Support the rollout of site-specific tools, including Lighthouse, when required.
Client and Internal Team Support
- Work closely with Account Managers to review staffing, service delivery, site concerns, and opportunities for improvement.
- Attend client meetings when required to support communication, relationship management, and service delivery.
- Keep Account Managers informed of site updates, concerns, incidents, and staffing changes.
- Respond to operational requests from Account Managers and internal teams in a timely and helpful manner.
- Support the launch of new contracts by ensuring staff have the tools, information, and resources needed to succeed.
Fleet, Equipment, and Device Support
- Manage vehicles, mobile devices, and operational equipment assigned to the portfolio.
- Coordinate vehicle maintenance and ensure records are updated in PosiTrace.
- Review PosiTrace regularly to monitor vehicle usage and identify concerns.
- Address GPS-related concerns such as speeding, hard braking, extended stops, or potential misuse.
- Confirm dashcams are working properly and complete random dashcam audits.
- Work with Kandor Fleet Support to report and resolve fleet-related issues.
- Troubleshoot basic mobile device issues and escalate technical concerns when needed.
What We’re Looking For
The ideal candidate is a practical, hands-on operations leader who enjoys solving problems, supporting people, and keeping operations organized. They are calm under pressure, professional in their communication, and able to manage multiple priorities without losing attention to detail.
Skills and Qualifications
- Strong customer service and communication skills.
- Ability to work independently and collaboratively with others.
- Strong leadership skills with the ability to coach, support, and motivate employees.
- Ability to manage conflict professionally and calmly.
- Strong judgment and decision-making skills, especially under pressure.
- Excellent organization, planning, and time management skills.
- Strong attention to detail and follow-through.
- Ability to multitask while maintaining quality and accuracy.
- Experience reviewing reports, investigating incidents, and identifying follow-up actions.
- Ability to build positive relationships with employees, clients, and internal teams.
- Comfortable working with scheduling, payroll, HRIS, ATS, and reporting systems.
- Strong computer skills, including Microsoft Word and Excel.
- Experience with Dayforce, WinTeam, Shiftboard, PosiTrace, Indeed, ATS, or HRIS platforms is considered an asset.
- A diploma in Business, Justice Studies, or a related field is preferred, or an equivalent combination of education and experience.
Ideal Candidate Profile
This role is best suited for someone who is reliable, approachable, and solutions-focused. The successful candidate will be comfortable working in a fast-paced environment, supporting frontline teams, responding to operational challenges, and helping maintain a high level of service across assigned sites.
#GTHP
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
Recognition & Appreciation
We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
