We are seeking a Front of House Manager to lead our service team with professionalism, energy, and a passion for hospitality.
As the Front of House Manager, you will be responsible for creating a polished, seamless dining experience while fostering a culture of teamwork, accountability, and growth.
We are searching for a leader who is:
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Confident, energetic, and genuinely passionate about hospitality
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Able to inspire, coach, and elevate the performance of the service team
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Skilled at anticipating guest needs and handling service with poise
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Organized and solutions-focused in a dynamic, fast-paced environment
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2–3+ years of leadership experience in an upscale or fine dining environment
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Strong knowledge of food, wine, and cocktail service standards
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Excellent communication and interpersonal skills
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Ability to manage guest concerns with professionalism and empathy
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Availability to work evenings, weekends, and holidays
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Smart Serve (or equivalent) certification and Food Safety knowledge an asset
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Oversee front-of-house operations and service standards during service
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Lead, train, and mentor hosts, servers, and bartenders
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Manage reservations, floor plans, and guest flow to optimize service
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Support guest recovery with grace, ensuring every guest leaves satisfied
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Collaborate with management on events, promotions, and daily operations
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Maintain dining room presentation, cleanliness, and overall readiness
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Uphold health, safety, and service compliance standards
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Competitive salary with benefits package (based on eligibility)
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Opportunities for professional growth and career advancement
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Staff meals and dining discounts
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A dynamic, supportive work culture
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Being part of one of Ottawa’s most acclaimed fine dining teams
If you are a polished leader with a passion for hospitality and the ability to elevate both guest and team experiences, we invite you to join us at Mati Crudo + Charcoal.
