About Azhadi Vineyards
Azhadi Vineyards is more than a winery; it is a celebration of culture and craft. From our hand-tended vineyards to our architectural design, every detail is crafted to evoke peace, elegance and meaning. Since 2018, Azhadi Vineyards has been passionately planting and caring for its vineyards, producing and bottling excellent wine. Azhadi Vineyards is a privately held company within the Azhadi Group, a group of companies which develops and operates wineries and vineyards throughout the Okanagan Valley, including the established Ex Nihilo Vineyards in Lake Country, BC.
We strive to deliver best-in-class, beautiful experiences to our people and our guests. Gratitude is at our core—whether it be the land, the opportunity, or the people who work with and visit us. We are building an environment where people come together, feel valued, and can grow in their respective career paths.
We bring together the best of Azhadi to effect positive change to life and work for everyone, optimize business performance results and by nurturing a trusted, respected, collaborative and accountable culture.
Position Summary
At Azhadi Vineyards, hospitality is both art and discipline — a balance of precision and warmth. The Wine Experience Lead ensures that balance is maintained every day by supporting the seamless flow of service, leading by example, and guiding the team to deliver refined, story-driven guest experiences.
This role blends operations, leadership, and front-line engagement. The Supervisor oversees daily tasting room activities, supports wine and retail sales, and steps confidently into any role — from mentoring staff to hosting tastings — to uphold Azhadi’s standards of excellence.
You’ll learn how to translate operational goals into memorable guest experiences, enhance product knowledge to elevate both storytelling and team training.
Key Responsibilities
Guest Experience & Service Leadership
- Lead by example in delivering warm, polished tastings that reflect Azhadi’s philosophy.
- Oversee service standards, ensuring every guest interaction aligns with brand values.
- Act as floor lead during peak periods, maintaining smooth flow and coverage.
- Address guest feedback promptly and professionally.
- Support and motivate a team through clear expectations and empathy.
Team Support & Supervision
- Conduct pre-shift briefings, role assignments, and end-of-day reports.
- Train and mentor Wine Ambassadors on service etiquette, storytelling, and sales techniques.
- Serve as the first point of contact for team questions or operational challenges.
- Support onboarding and ongoing development of staff through hands-on coaching.
Operations & Retail Oversight
- Monitor inventory levels, restocking, and retail display standards.
- Ensure accurate POS transactions, club sign-ups, and reservation handling.
- Maintain cleanliness, organization, and safety standards across guest areas.
- Support member events, off-site activations, and fulfillment tasks when needed.
Qualifications
- Minimum 2 years of hospitality or wine industry experience with leadership responsibilities.
- Exceptional interpersonal and decision-making skills.
- Strong wine knowledge and a natural ability to communicate it engagingly (WSET Level 2 preferred).
- Proficient with POS and reservation systems (WineDirect or Commerce7 an asset).
- Serving It Right certification required.
- Ability to lead with presence – calm under pressure, confident in communication, and grounded in professionalism.
- Understanding the rhythm of premium hospitality and the nuance of balancing efficiency with elegance.
- Understand fundamentals of wine service, retail operations, and POS accuracy.
- Ability to support and motivate a team through clear expectations and empathy.
- Flexibility for weekends, holidays, and winery events.
Compensation:
The typical hiring wage for this position is from $25 per hour, the hourly rate offered is based on market location and may vary depending on job-related knowledge, skills, experiences, and internal equity.
Why work for Azhadi?
Our core values are at the heart of our people and company objectives.
OUR GUIDING BEHAVIOUR - Radical Truth & Transparency
- We Respect People
- We Communicate Openly
- We are Team Players
- We are Accountable
- We are Trustworthy
We celebrate our wins and each other. We are committed to fostering a rich learning environment and creating a fun and collaborative place to be! Joining Azhadi Vineyards means becoming part of a new era of wine in the Okanagan, the launch of a destination winery with world class wines and a passionate team dedicated to operational excellence and guest experiences.
In addition to a competitive compensation structure, we offer:
- Wine & food discounts
- Merchandise discounts
- We invest in you and our team
- An amazing opportunity for personal growth and development
- Growing within a culture that values initiative and curiosity
Pay: $25.00 per hour
Expected hours: 30 – 40 per week
Work Location: In person
