HOUSEKEEPING COORDINATOR
What’s in it for you:
The Housekeeping Coordinator plays a central role in ensuring the smooth, efficient, and guest‑focused operation of the Housekeeping Department. This position serves as the primary communication hub between housekeeping and all other hotel departments, supporting daily operations through accurate reporting, effective task delegation, and proactive problem‑solving. By maintaining high standards of cleanliness, safety, and service delivery, the Coordinator helps create an exceptional guest experience while supporting the housekeeping leadership team in achieving operational excellence.
Benefits and Perks:
- Explore Travel Program
- Ongoing Associate Appreciation Events
What your day will look like:
- Serve as the primary point of contact between the Housekeeping Department and all other hotel departments.
- Coordinate day‑to‑day housekeeping operations and work closely with Room Attendants, Housepersons, Assistant Housekeeping Managers, the Director of Housekeeping, and departments such as Front Office and Engineering.
- Manage all guest inquiries, requests, and complaints related to housekeeping, ensuring all messages and information are accurately logged and communicated promptly.
- Oversee Lost & Found throughout the shift, ensuring timely responses to guest inquiries and efficient retrieval of items.
- Manage the daily opening and closing of the department, including assigning daily room cleaning schedules.
- Process incoming requests and delegate work assignments efficiently and in an organized manner.
- Receive room status updates from housekeeping staff and maintain accurate, up‑to‑date records.
- Communicate room status information to the Front Desk and update the property management system accordingly.
Your experience and skills include:
- Minimum of one year of customer service experience required.
- High school diploma or equivalent required; a Certificate or Diploma in Hotel and Restaurant Management or a related field is an asset.
- At least one year of previous hotel experience preferred but not required.
- Experience with hotel property management systems (e.g., Lightspeed) and housekeeping management software is an asset.
- Strong English communication skills, both verbal and written.
- Flexible availability, including early mornings, mid‑shifts, late evenings, and weekends.
- Demonstrated administrative and organizational skills.
- Proven ability to multitask and perform effectively in a fast‑paced, high‑pressure environment.
- Proficient computer skills, including fluency in Microsoft programs.
- Strong decision‑making and problem‑solving abilities.
- Ability to work both independently and collaboratively as part of a team.
- Ability to push/pull up to 100 lbs. and lift/carry up to 20 lbs.
- Previous housekeeping experience preferred but not required.
- Previous supervisory experience preferred but not required.
- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
To note:
- Complete job description will be presented at the time of job offer
ABOUT US
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
Job Types: Permanent, Full-time
Pay: $28.35-$33.35 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?
Work Location: In person
