Plaza Premium Group is the global leader in 360-degree airport hospitality and passenger service solutions, operating across 600 international and domestic airports in 150 countries, and proudly serving 30 million passengers annually with world-class services.
Let us be consistent with these rounded numbers for external purposes. Please delete all materials, any reference or usage of the previous 1,600 touchpoints.
150 Countries
600 International and Domestic Airports
30 million Passengers served annually
1.8 million Smart Traveller members
The Lounge Assistant plays a key role in creating a welcoming atmosphere for guests, ensuring their needs are met while providing exceptional customer service. They support lounge operations by assisting guests, maintaining cleanliness and organization, restocking supplies, and ensuring service areas are presentable. This position requires excellent interpersonal skills, attention to detail, and a strong focus on guest satisfaction.
Key Responsibilities
- Set up the food counter reheat food, replenish food, drinks, condiments etc.
- Converse with guests to ensure that their needs are met.
- Provide a warm and welcoming environment for all guests.
- Ensure and maintain the cleanliness and tidiness of the dining and service areas.
- Prepare the food and beverage display counters.
- Assist the kitchen team in the replenishment of food display items.
- Serve food and beverage to guests as needed.
- Follow safety and sanitation policies when handing food and beverage.
- Collect soiled dishes and bussing to the washing point.
- Wipe down and sanitize all surfaces as required.
- Rotational dishwashing duty – loading the dishwasher and efficiently manage the incoming of dirty dishes and preparing clean dishes.
- Maintain and replenish inventory regularly and adopting methods to reduce wastage.
- Assist in loading and unloading of foodstuff.
- Always ensure that you clean and sanitize your work area before shift ends.
- To ensure that proper cleaning procedures are adhered to during the shift.
- Employees are expected to follow all health and safety regulations, enforced and updated by the company.
- Maintain the cleanliness of all lounge facilities: the bathrooms, computer station, kitchen and dining areas.
- To take up any additional duties and work based on operational requirement as assigned by on duty manager, such as, cover duties for colleague during their break.
- Other related responsibilities and special or ad hoc projects, as assigned.
Qualifications Required
- Must be possess proper liquor service certification according to provincial requirements. (eg. Serving it Right, Smart Serve, Smart Choices, ProServe, Service in Action)
- Excellent customer service.
- Good communication skills.
- Strong interpersonal skills and teamwork oriented
- Bilingual French/English
- Must be able to multitask and plan ahead.
- Good organizational skills.
- Positive attitude and self-motivated.
- High sense of responsibility and attention to detail.
- Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.
Working Conditions
- Able to stand for long periods
- Able to lift up to 20 lbs.
- Must be flexible to work weekdays/weekends and statutory holidays.
- Must be available to work early morning/day/evening shifts
Why Join Us?
At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.
Ready to make your next career move?
Apply today and help us shape the future of our workplace.
Plaza Premium Group offers:
- Paid health benefits package
- Access to our Global lounges for you and your family
- Smart Traveler Loyalty Program Recognition
We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.
We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.
Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.
We thank all applicants in advance for their interest, however only those being considered will be contacted.
Job Type: Full-time
Pay: $18.00-$18.50 per hour
Work Location: In person
