Job Summary
We are seeking a professional and organized Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, proficiency with office software, and the ability to handle multiple responsibilities in a fast-paced environment. Experience in medical or dental offices is a plus, but not mandatory. The Front Desk Agent plays a vital role in maintaining smooth office operations and ensuring a positive experience for all visitors.
Duties
- Greet and assist visitors, clients, and patients with professionalism and courtesy
- Manage multi-line phone systems, direct calls, and take accurate messages
- Perform data entry and maintain organized filing systems
- Schedule appointments and manage calendars using Microsoft Office and Google Workspace tools
- Handle administrative tasks such as photocopying, faxing, and proofreading documents
- Process payments and perform basic bookkeeping using QuickBooks or similar software
- Maintain cleanliness and organization at the front desk area
- Support office staff with clerical duties including typing, filing, and document management
- Provide excellent customer support by addressing inquiries promptly and professionally
- Assist with medical or dental office procedures as needed, including patient check-in/out
Qualifications
- Proven experience in office administration, clerical work, or customer service roles
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
- Experience with data entry, filing systems, and multi-line phone systems
- Knowledge of QuickBooks or bookkeeping software is preferred
- Excellent phone etiquette and organizational skills
- Ability to handle multiple tasks efficiently in a busy environment
- Attention to detail for proofreading and data accuracy
- Previous experience in medical or dental office settings is advantageous but not required
- Strong organizational skills with the ability to prioritize tasks effectively
This position offers an engaging work environment where professionalism and customer service are highly valued. The successful candidate will be instrumental in creating a welcoming atmosphere while supporting daily administrative operations.
Pay: $18.15-$22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Paid time off
Work Location: In person
