Comfort Inn & Suites Calgary South is seeking a friendly, outgoing, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is often the first and last point of contact for our guests and plays a key role in creating a positive guest experience.
If you enjoy working with people, thrive in a fast-paced environment, and are a strong team player, we would love to hear from you.
Key Responsibilities
- Welcome guests in a friendly and professional manner
- Check guests in and out efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Process reservations, cancellations, and modifications
- Handle guest concerns and resolve issues professionally
- Process payments and maintain accurate guest records
- Assist guests with directions, hotel information, and local recommendations
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Complete shift reports and daily administrative tasks
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience is an asset but not required
- Excellent communication and interpersonal skills
- Friendly, outgoing, and professional demeanor
- Strong attention to detail and organizational skills
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer skills and willingness to learn hotel software
- Reliable, punctual, and dependable
- Must be able to work independently and as part of a team
Schedule Requirements
- Must be available to work evenings, weekends, and holidays
- Flexible availability is preferred
- Evening shifts are a primary requirement for this position
Why Join Our Team?
- Supportive and positive work environment
- Training provided
- Opportunities for growth and advancement
- Employee discounts at Choice Hotels properties
- Work with a team that values respect, teamwork, and exceptional guest service
Pay: $16.00-$18.00 per hour
Benefits:
- Company events
- Flexible schedule
- On-site parking
Experience:
- Hotel: 1 year (preferred)
Work Location: In person
