About Us
Established in 1975, ELRUS Aggregate Systems Ltd. (ELRUS) develops and delivers the most reliable crushing, screening, and conveying solutions in the marketplace – a complete package of equipment, parts, mechanical services, and technical support available wherever and whenever you need it.
With operations throughout Canada and the United States, ELRUS is committed to delivering excellent customer service, providing the best solutions through quality products, and upholding our collaborative team culture.
Title and Authority
Job Title: Inside Parts Sales
Reports To: This role reports directly to the Parts Operations Manager. This role has no direct reports.
General Description of the Role
The position is a key role in supporting the outside sales team with completing sales of equipment part products, as well as ensuring walk-in and phone customer’s needs are being met in accordance with our company standards.
Role Accountabilities
- Accurately taking part orders and understanding the clients needs.
- Efficiently ordering parts and providing lead times to clients.
- Meeting or exceeding customer service and parts sales targets.
- Successfully building and maintaining excellent client relationships.
- Maintaining data integrity of parts inventory within our ERP system.
- Provide timely support to the outside sales team by creating quotes, purchase orders, and finalizing customer transactions as requested
- Develop a strong understanding of our product lines to be able to engage with customers and promote, recommend, and sell company products and services.
- Train workers in job duties, safety procedures and company policies
- Supervise and train employees, lead and direct the work of others
Specific Tasks
- Assist customers in-person, over the phone, and by email with completing purchases, inquiries regarding availability and pricing, and product recommendations.
- Maintain strong relationships with current customers.
- Manage inventory levels and make purchases according to inventory control practices.
- Work with the Branch Manager to develop and meet sales targets.
- Occasionally provide afterhours support to customers.
- Entering sales in Excel and generating reports when required.
- Participating in annual inventory counts.
- Follow up with clients to provide lead times for parts ordered.
- Follow up with clients to provide solutions to any issues or concerns.
- Processing returns.
- Research prices, service and delivery times and keep up to date on service levels.
- Assist with sourcing and evaluating suppliers.
- Gain a knowledge of the warehouse layout and procedures and assist with warehouse operations as required.
- Other duties as assigned.
Skills and Experience
- Fluent in English both written and oral.
- Able to work effectively and productively without close supervision.
- Punctual and reliable.
- Proficient with computers generally and the Microsoft Office suite of products.
- Able to multitask and work in a fast-paced environment.
- Someone with excellent time management and organisational skills with the ability to prioritise effectively.
- Extremely detail oriented and consistently produce quality work.
- Able to provide excellent customer service to all clients, customers, and vendors.
- Be able to mentor and coach direct reports.
- Be able to contribute to improvements in the process or the product.
- Be able to understand aggregate equipment and parts.
- Have a technical or mechanical aptitude.
Required experience - you have:
- GED or High School Diploma.
- Excellent computer skills; especially in Microsoft Excel, Word & Outlook.
- A flexible and adaptable team player who is service oriented.
- Experience using an ERP or CRM (Customer Relations Management) system
- Worked in a manufacturing or aggregate equipment industry.
- A college or university diploma/degree, or other post-secondary qualifications.
What we offer:
- Competitive salary and performance-based incentives
- Comprehensive benefits package
- RRSP matching Plan
- Join a dynamic team dedicated to excellence in the Aggregate Industry
Other:
- This role is required 100% onsite.
Job Type: Full-time
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
