You may never have considered working in a call center, but at BASSTEL you’ll be pleasantly surprised. We’re open 7 days a week for maximum scheduling flexibility.
We provide complete training and as a BASSTEL employee, you’ll be treated with respect and consideration.
Full-Time and Part-Time positions available!
Please submit resumes in confidence to: [email protected]
No phone calls please.
We have several positions available for personable and articulate individuals. Attention to detail, excellent typing and reliability are mandatory.
- Excellent English and grammar
- Great phone demeanour
- Extremely professional telephone etiquette
- Strong verbal communication
- Sound judgement in practical matters (common sense)
- Strong customer service, problem solving, and interpersonal skills
- Computer skills with excellent keyboarding and attention to detail
- Answer inbound calls
- Access customer accounts via proprietary software
- Provide accurate information
- Process customer requests on their account
- Escalate to supervisor if necessary
>>> We are also seeking bilingual service reps fluent in French and English
- Excellent English and grammar
- Proficient conversationalist
- Great phone demeanour
- Strong people skills
- Extremely professional telephone etiquette
- Highly confident with strong verbal communication
- Strong customer service, problem solving, and interpersonal skills
- Computer skills with excellent keyboarding and attention to detail
- Experience in hiring and training
- Analytical with good memory
- Conscientious
- Ability to multi-task
- Comfortable in a fast-paced environment
- Able to handle service escalations courteously and professionally
- Handle service escalations
- Hire, train and schedule service reps
- Monitor and assist service reps
- Provide ongoing training for service reps
