About North Star Air
At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.
Position Summary
This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check- in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.
Key Responsibilities
· Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation
· Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
· Answering Flight Status updates
· Perform and uphold North Star’s Customer Service Standards to both internal and external customers
· Any other related duties as assigned
What We’re Looking For (Qualifications)
· Red Pass eligibility at Thunder Bay Airport (YQT)
· Valid G driver’s license
· High school diploma or equivalent is an asset
· Previous shipping and receiving experience is an asset
· Previous reservations and travel agency experience is an asset
· Knowledge of filling out waybills is an asset
· Able to communicate both verbally and in writing
· Basic mathematical skills
· Able to work efficiently as a part of a team as well as independently
· Computer literacy, including working skills of Excel and e-mail
· Attention to detail in all areas of work.
· Excellent organizational, time management and prioritizing skills
· Ability to communicate in Oji-Cree or Ojibway is an asset
· Ability to lift to 40lbs; Repetitively
Working Conditions
· Overtime as required
· Weekend work may be required
· Primary work location: Thunder Bay, ON
Benefits & Perks
· Extended Healthcare
· Paid Time Off
· Company Events
· Vision Care, Dental Care
· Flight Benefits
· Service Awards
· Employee Assistance Program
· Company Discounts
· Employee Recognition
· Disability Insurance, Life Insurance
· e-Store Merchandise
· On-Site Parking
· RRSP, Employee Stock Purchase Plan, Profit Sharing
(Benefits are subject to eligibility and plan terms.)
Eligibility & Accommodation
Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.
How to Apply
Please email your cover letter and resume to [email protected].
Use the subject line: “Passenger Service Agent” (to distinguish your application).
The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.
Pay: From $20.26 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
