Clerical - Office Clerk - Proficient
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Location: Toronto, ON - Hybrid (3 days on site)
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Pay Rate: $21.32/hr
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Contract Length: 6 Months with possibility for extension
We at Raise are hiring a Clerical - Office Clerk - Proficient for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
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Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints
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Answer telephones, direct calls and take messages
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Compile, copy, sort, and file records of office activities, business transactions and other activities
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Compute, record and proofread data and other information, such as records or reports
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Maintain and update filing, inventory, mailing, and database systems
Skills & Competencies:
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Verbal and written communication, multi-tasking, customer service and interpersonal skills
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Ability to work independently and manage one’s time
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Ability to keep information organized and confidential
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Advanced user of Microsoft Word, Excel and PowerPoint
Attributes:
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Information seeking
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Listening, understanding and responding
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Customer service/Service Partner Orientation Job Description
What is the opportunity?
The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, client Business Units, external customers or industry participants.
What will you do?
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Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
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Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, Client Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
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Reduce risk or increase efficiencies by suggesting process changes and system modifications.
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Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
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Train and act as a resource for other Operation’s team members.
What’s in it for you?
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We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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Flexible work/life balance options
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Opportunities to do challenging work
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Opportunities to take on progressively greater accountabilities
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Access to a variety of job opportunities across business and geographies
What do you need to succeed?
Must Have:
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1+ year prior securities, banking, technology industry and/or job specific related industry
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4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
Nice to Have:
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Ability to handle multiple priorities in a fast paced and deadline driven environment
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Ability to understand and meet business daily support needs on an ongoing basis
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Ability to work independently and within a team environment
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Customer service skills
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]
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