Company Overview
Lux Windows and Doors has been a leader in the home improvement industry since 1969, renowned for combining advanced engineering with craftsmanship. As a family-owned business, we are committed to delivering exceptional products and experiences to our customers across multiple markets, rooted deeply in our local community.
Summary
At Lux, the Client Experience Coordinator is more than a front-facing position, it is the heartbeat of our client experience. You are the first impression, the steady connector behind the scenes, and a key driver of seamless daily operations.
Blending hospitality, organization, and operational excellence, you ensure every client interaction and internal process reflects the Lux standard: thoughtful, elevated, and precise.
Key Responsibilities
- Act as the first point of contact for Lux, providing a warm, professional welcome to clients and guests in person, by phone, and via email.
- Oversee daily operations of the Calgary campuses, ensuring efficiency, compliance, and a high-quality client experience.
- Manage client communications, coordinate meetings, and maintain accurate, confidential records.
- Support and improve office processes and systems to ensure smooth day-to-day operations.
- Assist with marketing initiatives, client events, and relationship-building activities to support business growth.
- Maintain a clean, organized, and professional reception, showroom, and office environment.
- Coordinate meetings, events, catering, travel, and special projects with strong attention to detail.
- Handle administrative tasks including invoices, deposits, orders, and office supply management.
- Provide cross-functional support for installations, contractor scheduling, shipping, purchase orders, and sales coordination.
- Ensure adherence to company policies related to security, safety, and confidentiality.
What We're Looking For:
- A strong alignment with Lux values: Intention, Development, Reliability, Community, Gratitude, Innovation, and Passion.
- A polished and engaging professional who creates meaningful, lasting impressions in every interaction.
- Exceptional organizational skills with a keen attention to detail.
- A proactive self-starter who takes initiative and consistently delivers results.
- Strong communication skills, with the ability to listen, anticipate needs, and respond thoughtfully.
- A collaborative mindset with the ability to support multiple teams and priorities.
- Proficiency in Microsoft Office Suite; experience with FeneVision is considered an asset.
Qualifications
- 2+ years of experience in a client-facing, administrative, or coordination role
- Experience in office operations, hospitality, or customer service environments is considered an asset
- Demonstrated ability to manage multiple priorities in a fast-paced setting
Why Join Lux?
At Lux, we don’t just create spaces — we create experiences. As a Client Experience Coordinator, you will play a pivotal role in shaping how our clients feel from the moment they walk through the door.
If you thrive in a dynamic environment where precision, people, and purpose intersect, we’d love to meet you.
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Can you provide an example of when you took initiative to improve a process, client experience, or office system?
- This role blends administration with hospitality. Do you enjoy creating welcoming, high-touch experiences for clients and guests?
- Are you able to reliably work onsite in Calgary during standard business hours?
- What does an “exceptional client experience” mean to you, and how have you delivered it in a previous role?
Experience:
- client-facing/front-facing: 2 years (required)
- supporting office operations: 1 year (required)
Work Location: In person
