IT Administrator - Law Firm - $51299
Downtown Vancouver | Full-Time | In-Office
Our client, a well-established and growing downtown Vancouver law firm, is currently seeking an experienced IT Administrator to join their team. This is a permanent, full-time opportunity offering a professional and collaborative work environment, competitive compensation, comprehensive benefits, and a strong commitment to work-life balance.
Working closely with the IT team and external technology vendors, the IT Administrator will play a key role in supporting and maintaining the firm’s infrastructure, cloud environments, business applications, and end-user systems. This position is ideal for a technically strong and service-oriented professional who thrives in a fast-paced professional services environment.
Key Responsibilities
- Provide advanced Tier 2 technical support across desktop, server, cloud, networking, and business application environments.
- Troubleshoot and resolve complex technical issues while ensuring timely and effective user support.
- Escalate issues to external vendors and Tier 3 support providers when required and coordinate resolutions.
- Administer and support Microsoft Azure environments, including Azure Virtual Desktop and Microsoft 365 platforms.
- Maintain and support Windows Server infrastructure, Group Policies, permissions, server configurations, and network resources.
- Assist with the implementation and execution of small to mid-sized IT initiatives and infrastructure projects.
- Support and maintain legal and business applications including document management, accounting, and cloud-based systems.
- Ensure system reliability, performance, security, and data integrity across all supported platforms.
- Maintain accurate IT documentation, procedures, and system configurations.
- Collaborate with internal stakeholders and external vendors to continuously improve IT operations and user experience.
Technical Environment
Experience in the following areas is highly desirable:
- Microsoft Azure (Entra, Intune, Exchange Online, Azure Portal)
- Azure Virtual Desktop administration and support
- Windows Server administration and troubleshooting
- Networking, permissions management, WAN/LAN support, and performance management
- Microsoft 365 Office Suite
- Legal accounting software such as Elite, Aderant, Acumin, or similar
- Document management platforms including iManage, NetDocuments, or similar
- Cloud-based legal and productivity applications including DocuSign and Clio
- VoIP systems administration and support
- Teams Rooms and Zoom Rooms support
- Enterprise printers, scanners, switches, firewalls, and server room equipment
Qualifications
- 3–5 years of progressive IT experience, including experience in a Tier 2 support environment.
- Previous experience working within a law firm or professional services environment is strongly preferred.
- Diploma or degree in Information Technology, Computer Science, or a related discipline.
- Relevant certifications such as Microsoft, Cisco, ITIL, CompTIA Network+, CCNA, or similar technical certifications are considered an asset.
- Strong troubleshooting, communication, organizational, and customer service skills.
Compensation & Benefits
- Salary range: $80,000 – $85,000
- Dental care
- Extended health care
- Life insurance
Please send your resume in confidence to Richard at [email protected].
Work Location: In person
Pay: $80,000.00-$85,000.00 per year
Work Location: In person
