Classification Title: Shelter Case Manager
Department: Shelter & Housing Services
Hours of Work: 24 Hours Per Week (Part-Time, Permanent)
Reports to: Manager of Shelter and Housing Services
Number of Positions: 1 (Downtown Toronto, with travel to Street Haven sites as needed)
Pay Rate: $27.11 Hourly
Application Deadline: Monday, June 29, 2026
Requisition Type: Active Job Posting
Company Overview
Street Haven at the Crossroads is a multidisciplinary agency dedicated to supporting women on their journey toward safety, stability, and personal empowerment. The organization provides a continuum of care that includes emergency shelter services, supportive housing, addiction recovery programs, mental health supports, and skills training. Since 1965, Street Haven has served women across the Greater Toronto Area through both onsite and outreach community-based programs, meeting women where they are. Through an integrated and compassionate approach to service delivery, Street Haven helps women rebuild their lives with dignity, resilience, and hope.
Position Overview
Reporting to the Manager of Shelter & Housing Services, the position provides critical support to the clients in the Shelter to ensure that clients are safe and supported as they move towards sustainable shelter. The Shelter Case manager provides care coordination to vulnerable and chronically homeless women through assessments, planning, facilitation, care coordination, evaluation and advocacy. The Shelter Case manager empowers women, draws on their strengths and capabilities, and promotes an improved quality of life by providing access to the necessary supports that help to reduce the risk of homelessness. The position navigates social and institutional systems from a client centered and community capacity building framework.
Key Responsibilities
Client Support
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Completes intakes, admissions and orientations with new shelter clients
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Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/ or emotional
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Provides case planning services, using a person-centered, anti-oppression, harm reduction approach to clients
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Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals
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Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise
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Facilitates system navigation, referrals and collaboration with appropriate organizations
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Conducts reviews of clients’ immediate needs and develop individual case plans that are reviewed regularly
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Communicates assessments, interventions, progress, and ongoing client contact through timely, through record keeping and verbal communication
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Attends any case conference with partner agencies as needed
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Advocates for the needs of individual clients as well as systemic change, whenever needed for the overall benefit of individuals experiencing homelessness.
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Advises clients of their rights and responsibilities
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Moves clients from shelter to housing and provides follow up and support
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Plans and promotes workshops and trainings that support clients
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Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
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Provides frontline support to other Street Haven staff/clients when needed
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Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary
Program Support
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Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment
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Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift
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Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
Housekeeping maintenance
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Uses Street Haven ticket system for IT and property management support and maintenance
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Maintains and completes any housekeeping maintenance that is required
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Performs clean up duties using Street Haven sanitation and cleaning procedures
Administration
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Responsible for the admission, discharge and profile creation on the database for new clients
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Develops and maintains accurate and confidential user of service record keeping in accordance with SMIS privacy guidelines, City of Toronto shelter standards and Street Haven policies and procedures
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Maintains accurate real time case notes, client data and other records
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Other duties as required
Qualifications and Experience requirements
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Post-secondary degree or diploma in Human Services, Social Work, Addictions, or Mental Health
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Has a minimum of 2 years of professional experience working in social services or related fields, and/or a combination of relevant education and experience
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Experience working in a women-centered organization would be an asset
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Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction would be an asset
Working Environment
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Days and occasional evenings if needed
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This position may be single shifted
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The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.
Inclusion
We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.
Application process
To be considered for this position, you are committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion. We strongly encourage applications from women, and we welcome applications from candidates who can relate to and understand the unique needs of our client population.
***We thank all applicants for their interest but only those selected for an interview will be contacted.***
