JEM Cleaning is a growing residential cleaning company serving homeowners in Ontario. We are hiring a dependable and confident Customer Care & Booking Specialist to support our customers during peak season and manage evening and weekend operations year-round.
This role combines customer service, scheduling, follow-up, and consultative sales.
Schedule Overview
This position has two phases:
Peak Season (March–May)
- Increased daytime hours available
- Outbound booking calls to existing customers
- Higher call volume and sales activity
Remainder of Year (June–February)
- Primarily evenings (after 4:30 PM Eastern Time)
- Weekend availability required
- Inbound calls, follow-ups, booking adjustments, review requests
Part-time to start, with additional hours available during busy season. Strong performers may be considered for expanded hours or full-time.
Alberta or BC applicants preferred due to time zone alignment.
What You’ll Be Responsible For
- Answering incoming customer calls
- Booking and rescheduling window, eaves, and exterior cleaning services
- Calling existing customers to schedule seasonal services
- Confidently recommending and closing additional services
- Handling customer concerns calmly and professionally
- Following up after each completed cleaning
- Requesting customer reviews
- Accurately entering jobs into our system
You will be responsible for maintaining professionalism and smooth operations when the main office is unavailable.
Compensation
- $18 per hour
- Performance bonuses paid per completed booking
- Additional bonuses for completed July & August services
Typical total earnings:
- Peak season: approximately $22–$30/hour
- Off-peak: approximately $20–$25/hour
Bonuses are paid on completed services only.
What We’re Looking For
- Clear, confident phone communication
- Comfortable closing bookings and recommending services
- Calm and professional when handling concerns
- Organized and detail-oriented
- Able to follow systems and processes
- Reliable home workspace and stable internet
Customer service and phone sales experience preferred.
This Role Is Ideal For Someone Who:
- Is dependable and steady
- Enjoys both service and consultative sales
- Is available for flexible hours during peak season
- Prefers structured, professional work
Job Type: Part-time
Pay: $18.00-$25.00 per hour
Expected hours: 9 – 20 per week
Application question(s):
- Do you have at least 1 year of phone-based customer service or sales experience?
- Are you comfortable confidently asking for the booking and handling objections over the phone?
- Are you willing to follow strict pricing guidelines and not offer discounts without management
- Are you available for:
Evening shifts aligned with Eastern Time
Regular weekend shifts
Increased daytime hours during March–May
- Do you have a quiet, dedicated workspace and reliable high-speed internet suitable for professional phone calls?
- Are you comfortable working in a structured role that includes repetitive calling and detailed scheduling tasks?
Experience:
- customer serv: 1 year (required)
Work Location: Remote
