Duration: 6 months
Location: Calgary, AB
Shifts: 1st shift M - F, 08:00 AM - 5:00 PM
Salary range: c$20 - c$24.5/hr. (depending on experience)
Summary
Responsible for managing order processing, customer requests, and transactional coordination. Supports resolution of complaints, returns, and operational issues while contributing to process improvement initiatives.
Job Description
- Collaborate with customer-facing commercial units and internal teams to achieve business objectives
- Create and manage customer orders, including delivery date review and product availability checks
- Execute transactional reconciliation for dealer-to-dealer transfers
- Manage product returns, including seasonal items and empty containers
- Respond to customer and team requests via phone, email, and other communication channels
- Handle order entry, adjustments, scheduling, product availability, and delivery issues
- Investigate, resolve, document, and communicate customer complaints and errors
- Participate in process improvement projects
Skills Required
- Results-oriented mindset
- Strong collaboration skills
- Agility and adaptability
- Strong decision-making ability
- Excellent communication skills
- Knowledge or experience in SAP (preferred)
- Proficiency in Excel (preferred)
- Experience in operations, process analysis, strategy development, behavioral influence, or change management (desired)
- Experience handling customer-facing requests and issue resolution
- Strong documentation and organizational skills
- Ability to manage multiple priorities and deadlines
Education/Training/Certifications
- Bachelor’s degree in Business, Supply Chain Management, or related field
- Or equivalent operational experience in Order Management or Logistics
HarveStaff offers a wide variety of competitive compensation and benefits programs.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
JOB-10046579
#MIKE
Job Types: Full-time, Permanent, Fixed term contract, Seasonal
Contract length: 6 months
Pay: $20.00-$24.50 per hour
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- operational experience in Order Management or Logistics: 2 years (preferred)
- SAP: 1 year (required)
- Microsoft Excel: 3 years (required)
- Supply Chain/Logistics: 1 year (required)
Work Location: In person
