Company description
Integrated medical clinic that uses a tightly-knit, team-based approach to health care and manages complex chronic health conditions. We care about our employees' health and well-being. We prioritize transparency, accountability and relationships
Job description
As the Patient Services Coordinator, you will be the first point of contact. You will be an ambassador for our facility and brand.
Reports to:
Administrative Duties
- Update, manage and work with patients & staff to create schedules
- Answer and relay emails and phone inquiries.
- Scan and file medical documents in a timely and appropriate manner-- notify appropriate staff for review
- Coordinate office supplies such as printing paper, cartridges, stationery, etc.
- Coordinating clinical supplies (testing kits, medical equipment, etc)
- Managing computer operations, front desk paperwork projects management.
- International/domestic shipping
- Jane billing and expense reports on a monthly basis. Bookkeeping and organization.
Customer Service Duties
- Greet patients at the front desk, direct intake, manage patient flow.
- Answer incoming phone calls, fulfill patient requests & questions, book appointments, update scheduling systems
- Knowledge of our services & products
- Amicably handle complaints & grievances
- Keep records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
Medical Office Related Duties
- OHIP Billing knowldege a plus
- 3rd party Insurance billing familiarity
Skills
- Written and verbal fluency in English.
- Computer operation, word-processing, and spreadsheet use.
- Maintain proper office deportment and hygiene.
- Familiarity with EMR systems (Jane)
- Familiarity with CPSO standards & regulations
- Bookkeeping skills preferred.
- Interpersonal relationship building; conflict resolution; attention to detail; awareness of personal needs of yourself and others
- Intellectual & Cultural sensitivity.
- Good memory retention
- Familiarity with communicating on social media platforms
- Attention to detail in task completion
- A sense of humour is a plus!
Job Types: Permanent, Full-time
Pay: $44,000.00-$48,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
Experience:
- medical reception: 2 years (required)
Work Location: In person
