MacTavish Energy Limited ( MacEwen Hanover) inspires to provide excellent customer service, with over 50 years of retail and customer service experience we will make sure you are given the tools and tips to succeed in your work environment.
Job description
RETAIL GAS/CARWASH CONVENIENCE STORE
MacEwen Hanover (MacTavish Energy Limited) are looking for outgoing and upbeat customer service representatives to join our team. Evening shifts and weekend shifts
DUTIES & RESPONSIBILITIES:
CUSTOMER SERVICE
- Provides excellent customer service and positively engages with all customers
- Maintains a neat and organized counter at all times
- Greets all customers and displays warm demeanor
- Accurately accounts for cash and coupon, lottery
LOSS PREVENTION
- Ensures loss prevention Standards are followed
- Controls cash, lottery inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and merchandise
MERCHANDISING
- Completes merchandising tasks as directed and maintains efficient flow of merchandise from backroom to sales floor
- Merchandises and maintains designated areas (i.e. facing, signing, labeling, etc)
GENERAL
- Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Ensures the standards of housekeeping and image are maintained
- Perform other duties as required
- Completes all training and new initiatives
QUALIFICATIONS
- Planning, Judgement and Decision Making
- Balance teamwork and efficiency in processing the customer order
- Organization and neatness
- Cope with register and credit authorization issues
- Determine customer satisfaction
- Efficiency in processing the customer order
- Troubleshoot cash issues
EXPERIENCE
- Strong computer and register skills
- Well organized with ability to record keep
- Detail oriented
- Ability to provide a proactive approach in customer service and problem-solving
- Effective verbal and written communication skills
- Ability to work independently
- Ability to function as part of the team in a fast paced environment
- Commitment to providing customer service
- Smart serve or SARB
Pay: From $18.50 per hour
Expected hours: 8.0 – 18.0 per week
Experience:
- sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
