Join our team at Cloud Nine a family-run, locally owned cannabis store where we treat our team like family! We’re all about creating a fun, supportive workplace where everyone can grow their knowledge, enjoy connecting with our amazing customers, and feel proud of what they do every day. We are looking for a floor manager to join our amazing, fun team located at 3605 Shelbourne St Unit 28. Our ideal candidate is self-driven, motivated, and reliable. The ideal candidate can work as a team and on their own effectively. Opportunities to advance management roles as we grow. Ongoing education and certification support for team members who want to deepen their cannabis expertise.
Starting wage of $24.00/hr + paid breaks is equivalent to $26.47/hr at jobs with unpaid breaks.
Apply online or in person with your availability!
Responsibilities
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Support and coordinate store participation in events, pop-ups, and location-based visits (LP visits)
- Assist in translating corporate objectives into actionable store, team, and individual goals
- Conduct and support store audits to ensure compliance with operational standards
- Monitor, maintain, and manage inventory and stock levels
- Ensure store cleanliness, organization, and overall presentation standards are consistently met
- Oversee store safety protocols and ensure a safe environment for staff and customers
- Act as the primary store representative for external representatives, vendors, and officials
- Provide leadership, guidance, and direction to store employees
- Support employee onboarding, training, coaching, and disciplinary processes when required
- Supervise staff performance to ensure completion of tasks, strong customer service, upselling, teamwork, and adherence to store policies and procedures
- Collaborate closely with the Store Manager and Floor Manager to support daily operations and team execution
- Resolve operational issues through effective problem-solving and decision-making
- Handle customer complaints, inquiries, and special requests in a professional and timely manner
- Deliver excellent customer service and drive sales performance
- Process returns, exchanges, and store credit transactions
- Manage cash handling procedures, including cash-outs and change exchanges
- opening and closing the store
Qualifications
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Full-time availability
- 1 year as a supervisor, key holder, or manager
- 2 years of full-time customer service experience
- Must be 19+ years of age
- Responsible and proven ability to maintain scheduling commitments
- Good communication skills with customers
- Friendly and outgoing personality
- Excellent verbal skills
- Able to problem solve as issues arise
- Valid selling it right certificate
- Can lift boxes weighing around 10lbs
- Position requires the ability to stand for prolonged period throughout an 8hr shift
Benefits
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Opportunity to move up in the business when positions become available.
- Employee discounts on all products
- Paid breaks 45 mins total in an 8hr shift
- Extended benefits
- Ability to learn/grow cannabis knowledge and hone retail skills in a supportive and friendly environment
- Close proximity to bus lines
Starting wage is $24.00/hr. Depending on skills and experience wage is negotiable.
We are looking forward to receiving your application. Thank you.
