Are you passionate about delivering exceptional customer service and interested in the cannabis industry?
Cloud Nine Cannabis, a family-run, locally owned business, is seeking a friendly, enthusiastic, and reliable Floor Manager to join our team at our 28-3605Shelbourne Street location in Victoria, BC.
This is a great opportunity for someone looking to take the next step in their career within a supportive, team-oriented environment where teamwork, accountability, and exceptional customer service are at the heart of everything we do.
We’re looking for someone who is self-motivated, dependable, and confident leading by example. The ideal candidate is comfortable working both independently and alongside a team, and is ready to help maintain a positive and efficient store environment.
If you're ready to step into a leadership role in a supportive and fast-paced retail environment, we’d love to hear from you.
Starting wage: $24.00/hour. With paid breaks, this is equivalent to approximately $26.47/hour compared to roles with unpaid breaks.
Apply online or drop off your resume in person, along with your availability.
What You'll Do
As a Floor Manager at our Shelbourne Street location, you’ll play a key leadership role in ensuring smooth daily operations and delivering an exceptional customer experience. Your responsibilities will include:
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Support and coordinate store participation in events, pop-ups, and location-based visits (LP visits).
- Assist in translating corporate objectives into actionable store, team, and individual goals.
- Conduct and support store audits to ensure compliance with operational standards.
- Monitor, manage, and maintain inventory and stock levels.
- Ensure store cleanliness, organization, and overall presentation standards are consistently met.
- Oversee store safety protocols and maintain a safe environment for both staff and customers.
- Act as the primary store representative for external representatives, vendors, and officials.
- Provide leadership, guidance, and direction to store employees.
- Support onboarding, training, coaching, and disciplinary processes when required.
- Supervise staff performance to ensure strong customer service, teamwork, upselling, and adherence to store policies and procedures.
- Collaborate closely with the Store Manager and leadership team to support daily operations and execution.
- Resolve operational issues through effective problem-solving and sound decision-making.
- Handle customer complaints, inquiries, and special requests in a professional and timely manner.
- Deliver excellent customer service and support sales performance.
- Process returns, exchanges, and store credit transactions.
- Manage cash handling procedures, including cash-outs and change exchanges.
- Oversee opening and closing procedures for the store.
What We're Looking For
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Full-time availability.
- Minimum 1 year of experience in a supervisory, key holder, or management role.
- Minimum 2 years of full-time customer service experience.
- Must be 19+ years of age and legally eligible to work in the cannabis industry.
- Valid Selling It Right certificate (required).
- Strong communication and interpersonal skills.
- Friendly, professional, and customer-focused attitude.
- Excellent verbal communication skills.
- Strong problem-solving skills with the ability to handle issues as they arise.
- Proven reliability and ability to maintain scheduling commitments.
- Ability to work in a fast-paced retail environment.
- Ability to lift boxes up to approximately 10 lbs.
- Ability to stand for extended periods throughout an 8-hour shift.
Benefits
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Opportunities for career growth and advancement as positions become available.
- Employee discounts on all products.
- 45 minutes of paid breaks during an 8-hour shift.
- Ongoing opportunities to expand your cannabis knowledge and retail skills.
- Convenient location with easy access to public transit.
- Free on-site parking.
- Extended benefits
Why Join Cloud Nine?
At Cloud Nine Cannabis, we're more than just a cannabis retailer, we're a family-run, locally owned business that believes great customer experiences start with a great team. We strive to create a welcoming workplace where everyone is treated with respect, supported in their growth, and encouraged to succeed.
We value teamwork, integrity, and building genuine connections with our customers and community. Whether you're new to the industry or have years of experience, you'll have the opportunity to learn, grow, and work alongside a team that's passionate about providing knowledgeable, friendly service.
Ready to Apply?
If you're enthusiastic, customer-focused, and excited to join a locally owned business, we'd love to hear from you! Apply online or drop off your resume in-store, along with your availability. We look forward to meeting you!
