Overview
We are a fast-growing automotive repair shop committed to delivering exceptional service and building lasting relationships with our customers. We have expanded into a new facility and are currently seeking a motivated, growth-driven Service Advisor / Administrative Coordinator who thrives in a customer-focused environment and takes pride in delivering an outstanding client experience.
Compensation is based on experience, level of responsibility, initiative, and overall contribution to the success of the team. High performers who demonstrate leadership, accountability, and a proactive approach will have opportunities for increased earning potential and career advancement.
Responsibilities
- Greet customers promptly and professionally upon arrival or via call/text, or email, creating a welcoming environment.
- Schedule service appointments and manage the flow of work orders efficiently.
- Communicate effectively with customers regarding vehicle repairs, maintenance needs, and service recommendations.
- Contact customers to recommend additional services or repairs when appropriate to enhance customer satisfaction
- Handle cash transactions accurately and maintain proper documentation of all financial interactions.
- Collaborate with technicians and mechanics to understand vehicle issues and ensure accurate communication of repair estimates.
- Maintain detailed records of customer interactions, service history, and vehicle information in the dealership management system.
- Follow up with customers post-service to ensure satisfaction and address any concerns promptly.
Qualifications
- Previous automotive experience is preferred but not required
- Some mechanical knowledge is essential for understanding vehicle issues and communicating effectively with technicians.
- Excellent customer service skills with the ability to build rapport and handle inquiries professionally.
- Sales experience, including services or products, is highly desirable.
- Proficiency in cash handling and basic computer skills for managing appointments and records. Quickbooks online experience would be highly beneficial.
- Strong organizational skills with attention to detail to ensure accuracy in documentation and scheduling.
- Ability to work in a fast-paced environment while maintaining professionalism and courtesy at all times. This position offers an opportunity to be an integral part of a reputable automotive team dedicated to delivering top tier quality service and customer satisfaction.
Pay: $20.00-$25.00 per hour
Work Location: In person
