Job Overview
Elaichi Patisserie which makes Indian Inspired French pastries launched at Vancouver farmers markets in 2023 and has grown into a multi-channel artisan brand with a loyal community that keeps coming back for our Indian-inspired French pastries. We make everything from scratch, with obsessive attention to quality and technique.
Now, we're opening our first brick-and-mortar café at Main Street in Mount Pleasant neighbourhood and we're looking for the right person to help our vision of Beverage program bring to life, one beautiful morning at a time. We are a small, woman-owned business built on quality, intention, and genuine community. We're looking for someone who leads with the same energy. Yes there will be chaos! And we are looking for someone who looks at this job as more than a job and has the ability to establish processes and systems in chaos.
The Role
This is a hands-on leadership role for someone who thrives in a fast-paced, community-first environment. You'll be the face of our café owning the front-of-house experience, keeping operations tight, establishing processes & beverage program and stepping in wherever the team needs you.
In this pivotal role, you will oversee daily front-of-house operations, ensuring smooth service flow, maintaining high standards of food safety and customer satisfaction, and fostering a welcoming environment for all guests.
From coaching team members and running great service to fine-tuning our coffee program and building a strong team culture, you're here to help others level up, while making sure every guest leaves feeling amazing and connected to our bakery. You'll delegate tasks, build momentum, encourage open communication, and create a space where people genuinely want to show up.
We're building something exciting here and we're looking for someone ready to bring all their experience, curiosity, and drive into a space that's still fresh, full of potential and challenges of a mom & pop shop.
This is an exciting opportunity for a motivated individual passionate about small businesses, food service, team management, and delivering top-tier hospitality.
Responsibilities
- Help in designing beverage menu and service standards.
- Lead all day-to-day front-of-house operations and ensure exceptional customer service.
- Prepare consistently high-quality espresso-based beverages and specialty coffee.
- Dial in espresso daily and adjust grind settings throughout the day to maintain optimal extraction.
- Maintain excellent milk steaming, latte art, and beverage presentation standards.
- Train, mentor, and coach baristas and front-of-house team members on coffee preparation, hospitality, and service standards.
- Cover atleast 2-3 on floor shifts either independently or with other team members.
- Weekend availability is a must
- Reduce coffee waste
- Maintain espresso grinders and machine cleanliness and perform daily quality checks.
- Foster a positive, collaborative, and high-performing team culture.
- Personalized customer service and build lasting relationships with regular guests will be your top priority.
- Resolve customer concerns professionally and efficiently.
- Recruit, onboard, and support new team members.
- Monitor beverage quality, food presentation, and overall guest experience.
- Manage opening and closing procedures, cash handling, and end of the day reconciliation.
- Oversee inventory levels and place orders for coffee beans, milk, beverages, packaging, and front-of-house supplies.
- Minimize product waste and monitor inventory usage.
- Handle equipment issues calmly and efficiently, coordinating repairs or escalations as needed
- Ensure the café, customer areas, and workstations remain clean, organized, and compliant with health and food safety regulations.
- Support light back-of-house tasks when needed including receiving orders and maintaining kitchen cleanliness standards
- Monitor product quality on the floor - pastry presentation, drink standards, display cases
- Ensure every guest interaction reflects our community-first, quality-driven values
- Collaborate with kitchen management to coordinate food delivery times and resolve any service issues swiftly.
- Drive beverage and pastry sales through product knowledge, recommendations, and upselling.
- Monitor labour costs and support efficient staffing during peak and slower periods.
- Maintain accurate records, daily reports, and inventory counts.
- Collaborate with ownership to improve café operations, develop seasonal beverage offerings, and implement new initiatives.
- Ensure all company policies, operating procedures, and service standards are consistently followed.
Qualifications
- Minimum 2-3 years of experience at a cafe/bakery with speciality coffee, barista experience and latte art.
- Previous leadership or management experience in a café, bakery, or hospitality setting.
- Strong knowledge of espresso extraction, grinder calibration, milk texturing, and latte art.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication, organizational, and problem-solving skills.
- Experience with POS systems such as Square, toast or clover
- Food Safe Level 1 certification (or willingness to obtain).
- Ability to thrive in a fast-paced, challenging environment while maintaining exceptional attention to detail.
- Experience developing seasonal beverage menus.
- Knowledge of inventory management and ordering.
- Experience in artisan bakeries or premium café concepts.
- Passion for specialty coffee, pastries, and hospitality.
Who you are as a person
- Experienced barista with a strong foundation in specialty coffee
- Experience designing or contributing to a beverage program
- A natural problem-solver who thinks on their feet
- Genuinely positive — not performatively upbeat
- Disciplined and detail-oriented — systems excite you
- Community-minded — you see regulars as neighbours, not just customers
- A confident trainer and team lead who can hold standards without micromanaging
- Comfortable with a little bit of everything
- Want to grow with a small mom & pop business
Pay: $24.00-$26.00 per hour
Benefits:
- Discounted or free food
- Extended health care
- On-site parking
Ability to commute/relocate:
- Vancouver, BC V5T 3G1: reliably commute or plan to relocate before starting work (preferred)
Experience:
- speciality coffee and barista: 2 years (required)
Licence/Certification:
- Food Safety Certification (preferred)
Work Location: In person
