About Us
AXON Interventional Spine & Pain Centre is a multidisciplinary pain management clinic dedicated to providing high-quality patient care through compassionate service and evidence-based treatment. We are looking for a professional, organized, and patient-focused Medical Office Administrator / Front Desk Receptionist to join our growing team.
Key Responsibilities
- Welcome and assist patients in a professional and friendly manner.
- Answer incoming phone calls and respond to emails.
- Schedule, confirm, and manage patient appointments.
- Register new patients and maintain accurate patient records.
- Work efficiently with Electronic Medical Records (EMR) systems.
- Verify patient information and update charts as required.
- Process referrals and communicate with physicians, specialists, and healthcare providers.
- Collect and process payments when required.
- Scan, upload, and organize medical documents.
- Assist with general administrative duties including filing, photocopying, and document preparation.
- Provide administrative support to physicians and the clinical team.
Qualifications Required
- Minimum 6 months of experience working in a medical clinic using an Electronic Medical Record (EMR) system.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask in a fast-paced clinical environment.
- Professional appearance and excellent customer service skills.
- Ability to maintain confidentiality and professionalism at all times.
- Legally authorized to work in Canada.
Preferred
- Experience in a pain clinic, physiotherapy, chiropractic, orthopedic, or medical specialist clinic.
- Knowledge of medical terminology.
- Experience handling referrals, insurance documentation, or WSIB/MVA paperwork is an asset.
What We Offer
- Supportive and collaborative work environment.
- Opportunities for professional growth.
- On-site parking.
- Employee wellness-focused workplace.
- Competitive compensation based on experience.
Screening Questions
Please answer the following when applying:
- Do you have at least 6 months of experience using an Electronic Medical Record (EMR) system?
- Which EMR software have you used?
- How many years of front desk or medical administrative experience do you have?
- Are you proficient in Microsoft Word, Excel, and Outlook?
- Are you legally authorized to work in Canada?
- Are you available to work in St. Catharines?
- What is your earliest available start date?
Experience
- Medical Office Administration: 6 months (required)
- Electronic Medical Records (EMR): 6 months (required)
- Microsoft Office: 6 months (required)
Work Location
In-person – AXON Interventional Spine & Pain Centre, 577 Ontario Street, St. Catharines, ON L2N 4N4.
Pay: $18.00-$20.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
