About the Opportunity
Dentifique is representing a modern, technology-focused dental practice in Oakville, Ontario, seeking an experienced Front Desk Administrative Professional to provide exceptional patient experience and administrative support services.
The practice is committed to delivering an outstanding patient journey through professionalism, efficiency, advanced technology, and exceptional service standards.
This opportunity is suited for an experienced dental administrative professional who understands patient communication, dental office workflows, scheduling coordination, insurance administration, and maintaining a high standard of professionalism within a healthcare environment.
Scope of Services
Patient Experience Support
The Front Desk Administrative Professional will:
- Provide professional and welcoming communication with patients.
- Assist with patient inquiries and general administrative requests.
- Support a positive patient experience throughout the patient journey.
- Maintain a professional and hospitality-focused approach in all interactions.
- Help create an organized, welcoming, and efficient reception environment.
Scheduling & Administrative Coordination
- Coordinate appointments using Dentrix practice management software.
- Manage appointment confirmations and administrative follow-ups.
- Support recall communication and patient reactivation initiatives.
- Assist with schedule optimization and administrative workflow improvements.
- Coordinate communication between patients and the clinical team.
Dental Software Administration
- Utilize Dentrix dental practice management software.
- Maintain accurate patient administrative records.
- Support documentation organization and digital record management.
- Assist with administrative reporting requirements.
Insurance & Billing Administration Support
- Assist with insurance-related administrative processes.
- Support claim submissions and required documentation.
- Respond to patient billing inquiries.
- Assist with payment administration processes.
- Maintain accuracy, confidentiality, and professionalism when handling financial information.
Compliance & Confidentiality
The successful candidate must:
- Maintain strict patient confidentiality.
- Comply with PHIPA requirements relating to personal health information.
- Handle patient information with professionalism and discretion.
- Maintain accurate administrative documentation.
- Follow all applicable dental office privacy and administrative protocols.
Required Experience
The ideal candidate will have:
- Previous experience in dental administration, healthcare administration, or premium customer service.
- Knowledge of dental terminology and dental office workflows.
- Experience using Dentrix or comparable dental practice management software.
- Understanding of dental insurance processes.
- Strong communication and interpersonal skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage confidential information professionally.
Preferred Experience
- Internationally trained Dentist waiting on licensing (background knowledge on dentistry).
- Experience supporting multiple providers.
- Familiarity with Insurance administration.
- Experience working within a digitally advanced dental practice.
Professional Qualities
The successful candidate demonstrates:
- Professionalism and integrity.
- Excellent communication and interpersonal skills.
- A patient-first mindset.
- Reliability and accountability.
- Strong attention to detail.
- Ability to work collaboratively with dental professionals and administrative teams.
- Commitment to maintaining exceptional service standards.
Engagement Details
Location: Oakville, Ontario
Work Arrangement: On-site
Clinic Hours:
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday: Closed
Compensation: $23.00–$30.00 per hour, based on experience and qualifications.
Pay: $23.00-$30.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
