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Responsibilities
Create superior customer experiences by engaging, listening and understanding the needs of potential customers and matching their needs to our lending solutions;
Welcome and engage customers visiting your branch location and actively prospecting new clients through a combination of marketing and outbound call activity with a view to achieving and exceeding branch sales targets
Transparently and openly communicate the terms and conditions of our lending and ancillary products to customers
Provide a superior level of customer service to existing, new and prospective customers
Secure all required information to fulfill customer applications for products, accurately maintaining information and records in all required systems
Complete customers’ verification and documentation
Other duties as assigned
Job Requirements
Experience in either the consumer loan/personal finance or the payday loan industries is strongly preferred
Achievement and results-oriented with a positive attitude
Be empathetic, compassionate and operate with integrity – really care for customers.
Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)
Excellent communication and interpersonal skills
Proven track record in achieving daily targets
Interested in joining events and activities
Second Language is an asset.
