About Symcor
Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!
#youbelonghere
For more information, visit www.symcor.ca
The Opportunity:
Receives, handles, sorts, scans, keys, files, extracts, inserts, recycles, prepares, lists, verifies and/or delivers/distributes a variety of documents to appropriate Symcor parties/groups/lines of business within required timeframes, ensuring accuracy and in accordance with Symcor procedures and quality guidelines to meet daily productivity output requirements and client expectations. #LI-Hybrid
Shift timings: Monday to Friday Working Hours: 8am to 2:30pm; This role requires you to work in rotation across five remote sites.
About The Role:
The Data Center Operator plays a critical role in ensuring secure, reliable, and efficient operations within our data center environment. You will be responsible for monitoring infrastructure, supporting production activities, executing daily operational tasks, and responding to incidents while maintaining strict SLAs.
What You Need to Succeed:
- Receive, sort and log mail from a variety of clients using the appropriate equipment or procedure in order to record information for tracking purposes and organize mail for processing by the appropriate parties/functional areas/departments.
- Address any misdirected mail, cash or other risk items (e.g., other financial or non-financial items) as per Standard Work Procedures. May distribute to appropriate parties/groups.
- Validate, sort, list or verify items against specific lists and/or documents (Multiple Depts).
- Prepare output documents/packages for distribution to clients, customers or vendors in accordance with work instructions, ensuring accuracy and SLA timelines are met.
- Perform standard prescribed quality checks and follow defined control measures to meet or exceed department goals.
- Input, scan, prepare document, and/or list incoming or outgoing financial or non-financial items in order for file to be created in the system or distributed by mail, using the appropriate operating system for assigned area of responsibility, and ensuring accuracy and daily productivity volumes/requirements are met.
- Identify and address any issues related to assigned work by escalating to PSO, AM or Manager to ensure daily productivity and client requirements as well as client service levels are met.
Education:
- High School Diploma or equivalent.
Experience:
- No previous experience is required.
Skill requirements
- Basic knowledge of computers and software.
- Communication skills – interactions interdepartmental/vendors.
What’s In It For You
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.
Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.
