JOB TITLE: Service Writer
BRANCH: Winkler, MB
REPORTING TO: Service Manager
RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.
The Service Writer helps keep everything in line in the service department —things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer position is for you. It doesn’t stop there—RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals
Job Duties and Responsibilities Include:
- Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently.
- Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals.
- Keep accurate records of customer surveys.
- Work with Service Manager on day to day operations of the service department.
- Employee must adhere to all Occupational Health and Safety Standards. The company is committed to the protection and wellness of its employees
Job Requirements and Qualifications Include:
- Excellent computer skills including Microsoft Word, Excel, and other software.
- Exceptional customer service skills and communication skills.
- Technical Knowledge of Agriculture and/or Construction equipment is an asset.
- Previous warranty administration experience with CASE Construction and/or Agriculture is an asset.
We offer a competitive salary, benefits including health and dental coverage, personal days, and an employee stock option plan that allows employees to contribute to an RRSP or Non-RRSP
We thank all applicants for their interest, however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Work Location: In person
