Lead and mentor engineering team members; develop and deliver technical and sales training in collaboration with the Engineering Manager
Develop and maintain expertise in Down Hole Tool applications and provide technical recommendations to optimize drilling programs
Analyze drilling data and perform performance studies to improve tool performance in critical applications
Provide high-level technical support to customers in both field and office environments
Collaborate with engineering and sales teams to develop, test, and improve tool designs
Recommend product improvements or obsolescence based on application-specific needs
Communicate product performance, features, and benefits to customers and internal teams
Conduct performance analysis on trial runs and track PUK and directional performance data
Investigate dull conditions and perform problem-solving related to tool performance
Perform international data analysis to support global operations
Identify and develop new business opportunities and support sales growth initiatives
Provide onsite rig support and participate in customer meetings and presentations
Maintain accurate records of customer interactions and performance data
Collaborate cross-functionally to align customer needs, product design, and sales strategies
Adhere to all safety standards and company policies
This role requires a strong focus on safety in both shop and field environments. Work conditions may include exposure to outdoor weather, loud noise, moving mechanical parts, electrical energy, construction equipment, vibration, fumes, chemicals, and airborne particles.
