Jukebox is a global online printing company dedicated to delivering top-quality printing and exceptional customer service. Our teams in Vancouver and Toronto serve customers around the world with a positive, collaborative spirit. We’re looking for team members who are passionate, proactive, and excited to grow with us.
Jukebox Headquarters is conveniently located in Richmond, BC in a thriving retail and warehouse district surrounded by shops and restaurants, and is easily accessible by transit. Our modern, creative office and production facility occupies a 23,000 square feet of an integrated and technologically-advanced space where our talented and specialized team make print magic happen everyday.
Pushing industry boundaries, Jukebox is a customer-first company offering beautifully crafted print products with unbeatable service. We are looking for an experienced Customer Service Representative to join our Vancouver team. The ideal candidate needs to be a skillful communicator and problem solver with vast knowledge of the print industry.
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Assist customers in person and through phone, email, and online chat
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Work closely with internal teams to ensure a smooth customer experience
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Respond to order, product, and service inquiries accurately and efficiently
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Stay current on Jukebox products, services, and processes
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Provide friendly, professional support in our front reception and digital channels
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Strong attention to detail
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Excellent organization and time management skills
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Ability to work independently and follow through on tasks
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Outgoing personality with a customer focused mindset
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Clear and professional written and verbal communication in English
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Minimum 3 years of customer support experience in a call centre, hospitality, retail, or similar role
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At least 1 year of experience in print or graphic communications
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Working knowledge of Adobe Creative Suite including InDesign, Illustrator, and Photoshop
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Post secondary education or equivalent experience
Full time position with flexible availability including weekdays, evenings, and weekends.
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Company events
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Dental care
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Vision care
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Extended health care
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Paid time off
