RV Nation is looking for a dedicated and experienced Service Writer to join our team.
As a Service Writer and Operations Supervisor, you will be the primary point of contact for our service department, ensuring our customers receive top-notch service for their RVs and ensure that all service operations run smoothly and efficiently.
Key Responsibilities:
- Schedule service appointments and manage the service department's workflow
- Prepare detailed work orders (WO) by documenting symptoms, issues, and identified causes, along with the necessary repairs and services
- Coordinate with service technicians and monitor the progress of repairs and maintenance tasks, ensuring timely and quality service delivery
- Communicate with customers about service status, timelines, and costs, ensuring transparency and customer satisfaction.
- Checks warranty and service contract coverage by reviewing records and documents, and explains the provisions and exclusions to the customers.
- Prepare, submit, and follow up on warranty claims to manufacturers and service contract providers.
- Ensure all warranty claims are processed efficiently and accurately.
Qualifications:
- Mechanical knowledge to effectively communicate with technicians and customers
- Strong customer service and troubleshooting skills.
- Good communication skills to interact with customers and colleagues.
- Consideration will be given to candidates with Red Seal certification and valid Driver's License
If you meet the qualifications above and are looking to grow in the RV industry, we encourage you to apply for this position.
Job Type: Full-time
Work Location: In person
