DoubleTree by Hilton is a brand with a rich history and the tradition of welcoming Guests with a signature warm chocolate chip cookie. The way we think, work, and care for our Guests is refreshingly unexpected. It’s our way of bringing to life our personality to set ourselves apart from other hotels.
At DoubleTree by Hilton Hotel & Suites Victoria, it’s about making genuine and friendly connections with people. Everyday, we focus on what we can to do to make every stay special. Then we do it!
The Position
The Night Auditor is responsible for overseeing the front desk operations during the overnight shift, ensuring smooth hotel operations, and handling various administrative tasks such as check front office accounting records for accuracy and daily summarize and compile information for the hotel's financial records, track room revenue, occupancy percentages and other front office operating statistics. They are also required to prepare a summary of cash, cheque and credit card activities, reflecting the hotel's financial performance for the day. The Night Auditor also posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
The Night Auditor are also responsible for the security of the guests and the building during the night.
The Job
- Provide a warm, friendly, and professional environment for our guests and team.
- Responsible for guest check-ins and check-outs.
- Maintain rooms inventory, reservations, and room assignments.
- Posts room charges and taxes to guest account.
- Post charges to the guest accounts that have not been posted or were incurred on the NA shift.
- Transfer charges and deposits to master accounts.
- Reply to all guest inquiries (in-person, phone, email) in a timely and effective manner.
- Assist with luggage, storage, package delivery.
- Observe and report security issues.
- Proper observance of security checklists.
- Acting Fire Captain until such time as relieved of duty by Fire Department, Chief Engineer or Executive Member.
- Checks to see that all charges are assigned to the appropriate departments.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- To verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and not missing.
- Prints up and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupon, discount, and other promotional programs.
- Can function as a front desk agent especially in terms of check-in and check-out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Guest room deliveries as requested.
- Ensure Front Desk area is tidy, organized, and presentable.
- Other duties as assigned to support operational needs and team objectives.
Job Requirements
- Valid Canadian Class 5 driver’s license is required.
- Strong interpersonal and communication skills.
- Reliable, punctual and excellent attention to detail.
- Excellent time-management.
- Adaptable to the demands of the shift while maintaining company standards.
- Must have a flexibility to work a variety of shifts, including weekends, and holidays.
Wage: $ 25.89
Reports to: Front Office Manager or designate.
How to Apply: Apply through Indeed or directly email your resume to [email protected]
Closing Date: Please submit your application as soon as possible as applications are reviewed daily.
At the DoubleTree by Hilton Victoria, we are committed to creating a workplace that is diverse, inclusive and where every individual feels valued and empowered.
We appreciate the time and effort you put in to applying for this position. However, due to the volume of applications we receive, only shortlisted candidates will be contacted.
Thank you for considering The DoubleTree by Hilton Victoria as your employer of choice!
Job Types: Full-time, Permanent
Pay: $25.89 per hour
Benefits:
Work Location: In person
