Job Title: Regional Operations Director, Greater Toronto Area
Department: Clinic Operations
Reports To: Interim Head of Canadian Clinic Operations
Direct Reports: Clinic Managers and Nursing Leads across assigned GTA clinics
Location: Greater Toronto Area (multi-site; regular travel required)
Employment Type: Full-time, permanent
Position Summary
The Regional Operations Director, Greater Toronto Area, is accountable for the operational performance, integration, and patient experience across a portfolio of fertility clinics within the GTA. The role drives execution of network priorities within the region and supports alignment to shared operating principles, enabling consistent performance and operational standards across assigned sites.
The role is regional in scope and focused on execution and performance delivery. Network strategy, operating models, and national standards remain the responsibility of network leadership.
Reporting to the Interim Head of Canadian Clinic Operations, the Regional Operations Director leads Clinic Managers and Nursing Leads across assigned sites and partners closely with Regional Medical Directors to support patient-centered, high-quality care.
Operational Leadership and Regional Oversight
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Lead operations across assigned GTA clinics through Clinic Managers and Nursing Leads, serving as the primary operational leader for the region
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Own capacity and resource planning across clinics, aligning resources with patient demand and mitigating staffing and capacity risks
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Promote alignment of clinic operations with network priorities, policies, and standards
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Maintain clear accountability between regional oversight and site-level execution
Performance, Growth, and Financial Accountability
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Own regional performance against key indicators
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Drive growth by improving patient conversion and cycle volume
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Manage financial performance in partnership with Finance
People and Stakeholder Leadership
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Directly lead Clinic Managers and Nursing Leads, providing oversight while enabling strong local leadership
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Lead performance management, talent development, and succession planning
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Partner with Regional Medical Directors to align operational and clinical priorities while maintaining clear operational accountability
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Partner with HR, Finance, and Technology, and represent operations in leadership forums
Standardization, Integration, and Continuous Improvement
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Implement network priorities and best practices, identifying opportunities for alignment while respecting site-specific needs
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Lead integration of new clinics
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Support EMR adoption and data integrity
Quality, Accreditation, and Regulatory Compliance
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Ensure compliance with CPSO, Health Canada, Accreditation Canada, and Ontario Fertility Program
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Oversee inspections, audits, and regulatory change monitoring
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Oversee incident and risk management
Success Metrics
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Improved patient access, flow, and experience across clinics
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Growth in patient conversion and cycle volume
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Financial performance against budget
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Strong team performance and retention
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Sustained regulatory compliance and successful initiative execution
Qualifications - Required
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Undergraduate degree in a regulated healthcare profession, health administration, business, or a related field (Master's degree preferred)
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7+ years of progressive healthcare operations leadership experience, including multi-site responsibility
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Strong leadership and performance management skills
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Ability to travel regularly throughout the GTA
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Valid driver's license and reliable access to a vehicle
Qualifications - Preferred
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Healthcare credential considered an asset
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Multi-site experience
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Fertility experience
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Bilingual (EN/FR)
