Job Overview:
A well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company and meet the below requirements, please contact us.
Responsibilities:
1. Main tasks
- Data entry for transaction creation (receiving/shipping).
- Create and modify customer account data.
- Maintain a positive relationship with customers.
- Update customer profiles and track accounts.
- Run reports as required.
2. Communication & support
- Communicate customer requests to operations.
- Follow up with customers on a regular basis.
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
3. Validation and follow-up
- Validate that all transactions are correct and complete.
- Verify that transactions and services are correctly entered into the system and invoiced.
4. Skills & Abilities
- Knowledge and mastery of WMS systems (AS400 an asset).
- Good communication and explanation skills.
- CTPAT sensitive position - subject to a criminal record search.
- Experience in a distribution center environment (asset).
- Experience in a similar position.
- Excellent customer service skills.
5. Resolution of problems and initiative
- Sense of initiative and autonomy.
- Ability to determine the management of priorities.
- Ability to work under pressure and handle several files simultaneously.
- Ability to be flexible to adapt to changing work priorities.
6. Work Environment
- Be sensitive to the importance of Occupational Health and Safety.
- Have a positive and determined attitude.
- Team oriented
Shift Available: Monday through Friday 8:00 - 17:00
Pay: From $24.00 per hour
Experience:
- Warehouse: 1 year (required)
- Customer Service: 1 year (required)
Work Location: In person
