Client Care Representative
Amber MacInnis Insurance & Financial Services - Cooperators
Reports to: Amber MacInnis
Department: Region Distribution-CGIC
Location: Halifax Regional Municipality (In-Person)
Salary: $22–$28/hour (based on experience)
Looking for a career in insurance?
Do you genuinely enjoy talking with people, staying organized, and providing exceptional customer service? Are you looking for an opportunity to build a long-term career with a supportive agency that is invested in your success?
We're looking for a friendly, reliable, and highly detail-oriented Client Experience Representative to join our growing team. This is an excellent opportunity for someone interested in launching a career in the insurance industry while working alongside a team of high performers who enjoy helping one another succeed. This is an in-person position based in Halifax Regional Municipality.
What You'll Do:
As one of the first points of contact for our clients, you'll help create exceptional customer experiences by:
- Greeting clients as they arrive at the agency
- Handling inbound calls and directing them to the appropriate agent
- Making outbound calls to clients
- Scheduling annual insurance reviews and client appointments
- Confirming upcoming appointments
- Billing and payment services
- Managing calendars for the agency team
- Maintaining accurate client records and documenting conversations
- Updating client files with a high degree of accuracy
- Supporting proactive communication with existing clients
- Working collaboratively with the agency team to deliver outstanding service
Who You Are:
You're someone who:
- Takes pride in your attention to detail and accuracy
- Is dependable, reliable, and follows through on commitments
- Is warm, friendly, professional, and confident speaking with clients
- Enjoys building relationships and creating positive customer experiences
- Thrives in a fast-paced environment and can manage multiple priorities
- Is organized and proactive, with excellent time management skills
- Is comfortable learning new technology and using Microsoft Office
- Communicates professionally, both verbally and in writing
- Is a true team player who enjoys jumping in to support colleagues when needed
- Wants to grow professionally and build a long-term career
Qualifications:
- Previous experience in customer service, administration, reception, sales, banking, hospitality, or a related field is considered an asset.
- Experience using Microsoft Office is preferred.
- Insurance experience is welcome but not required.
- Successful candidates will be required to complete a Criminal Record and Consumer History background check.
Why Join Our Team?
You'll be joining a collaborative, supportive team that values professionalism, initiative, and helping one another succeed.
We offer:
- Competitive compensation
- Paid vacation, personal days, and statutory holidays
- Extended health and dental benefits
- Employee Assistance Program (EAP)
- Life insurance
- RRSP matching (if applicable)
- Paid licensing and insurance education
- Ongoing coaching, mentorship, and professional development
- Clear opportunities for career advancement within the agency
Many of our team members begin in this role and grow into licensed Insurance Advisors and other rewarding positions within our agency. If you're someone who loves working with people, thrives on staying organized, and wants to be part of a team that's committed to excellence, we'd love to hear from you.
Please apply through indeed or send your resume and cover letter to [email protected].
Pay: $22.00-$28.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Work Location: In person
