Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.
At AAG, we’re continuing to grow and shape the future of the automotive industry. We’re currently hiring for an Assistant Service Manager at one of our Ottawa locations.
What We Offer
At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect:
- Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package.
- Career Growth: Ongoing training, mentorship, and opportunities for advancement.
- Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated.
Responsibilities
- Support and guide the Service Advisor team to deliver top-tier customer care.
- Assist Service Advisors with complex diagnostics and help communicate technical issues to both staff and customers.
- Identify knowledge or productivity gaps and collaborate with the team to improve efficiency and performance.
- Organize the shop floor and parking areas to maintain safety, accessibility, and smooth workflow.
- Assist the leadership team in supervising Technicians, reviewing repair quality, and ensuring dealership standards are upheld.
- Conduct reviews of all shop comebacks with the relevant Technicians to promote continuous learning and improvement.
Qualifications
- 3–5 years of experience in automotive retail as a Service Advisor.
- Demonstrated leadership capabilities and a proactive, hands-on approach.
- Excellent organizational and time management skills.
- Effective communication, interpersonal, and customer service abilities.
- Able to work independently with close attention to detail.
- Previous management experience is an asset.
- Bilingual in French and English preferred.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Advisor : 3 years (preferred)
Work Location: In person
