About Zen Residential
Zen Residential Ltd. is a growing residential property management company proudly managing more than 7,500 apartment homes across Alberta and Saskatchewan. Our team is dedicated to creating exceptional resident experiences, building strong communities, and delivering outstanding service at every property we manage.
As we continue to expand, we are looking for passionate professionals who take pride in their work and are committed to making a positive impact on the communities they serve.
About the Role
Reporting to the Area Manager, the Community Manager is responsible for the overall operation and performance of a residential property portfolio. This role oversees resident relations, maintenance coordination, financial performance, and day-to-day property operations.
The successful candidate is customer-focused, highly organized, results-driven, and passionate about creating exceptional resident experiences.
What You Will Do
Resident Relations
- Build and maintain positive relationships with residents through exceptional customer service and proactive communication.
- Respond to resident concerns and inquiries promptly and professionally.
- Support resident retention initiatives and community engagement activities.
- Ensure a positive resident experience throughout the tenancy lifecycle.
Leasing and Occupancy
- Manage the full leasing process, including lead follow-up, property tours, application processing, and lease execution.
- Achieve occupancy targets through effective leasing and marketing initiatives.
- Monitor local market conditions and competitor activity.
- Ensure leasing documentation is accurate, complete, and compliant.
Property Operations and Maintenance
- Conduct regular property inspections to maintain cleanliness, safety, and curb appeal.
- Coordinate maintenance requests and follow up to ensure timely completion.
- Work closely with maintenance staff, contractors, and vendors.
- Assist with capital projects and preventative maintenance programs.
- Respond to emergencies and operational issues as required.
Financial Management
- Support annual budget planning and expense management.
- Monitor revenue, collections, and operating expenses.
- Assist with rent collection and arrears management.
- Prepare operational and financial reports as required.
Administration and Compliance
- Manage lease renewals, notices, move-ins, and move-outs.
- Maintain accurate resident and property records.
- Ensure compliance with residential tenancy legislation and company policies.
- Support health and safety initiatives and risk management programs.
What You Bring
- Previous experience in residential property management, leasing, hospitality, customer service leadership, or a related field.
- Strong customer service and relationship-building skills.
- Excellent communication and interpersonal abilities.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience working with budgets, collections, and operational reporting is considered an asset.
- Proficiency with Microsoft Office applications.
- Experience using Yardi or other property management software is considered an asset.
- Knowledge of residential tenancy legislation is considered an asset.
- Valid driver's licence and reliable transportation.
Why Join Zen Residential?
- Health and dental benefits
- Paid vacation
- Professional development opportunities
- Career advancement within a growing organization
- Supportive and collaborative team environment
At Zen Residential, you will have the opportunity to make a meaningful impact while building a rewarding career with one of Western Canada's fastest-growing property management companies.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Zen Residential Ltd. is committed to creating an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds, experiences, and identities and are committed to providing an equitable recruitment and employment experience for all.
